# Identity confirmation leading to White Blank Screen

**URL:** <https://community.monzo.com/t/identity-confirmation-leading-to-white-blank-screen/97185>\
**Category:** Bug Reports\
**Tags:** android\
**Created:** [13 May 2020 13:17 UTC](https://community.monzo.com/t/identity-confirmation-leading-to-white-blank-screen/97185 "2020-05-13T13:17:07Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![dschreiber](https://avatars.discourse-cdn.com/v4/letter/d/bbe5ce/32.png) [@dschreiber](https://community.monzo.com/u/dschreiber)\
**Post date:** [13 May 2020 13:17 UTC](https://community.monzo.com/t/identity-confirmation-leading-to-white-blank-screen/97185/1 "2020-05-13T13:17:07Z")

</div>

**Issue:**  
I am trying to set up a business account and after clicking on “confirm identity” I am transferred to a bank white screen.  
I have already Uninstalled and reinstalled after restart because of a different bug (I was receiving page with “Sorry, there was a problem. Please try again and contact us if it continues.” as I was rerouted from site to open a business account)  
My partner got the same bug when trying to sign up  
**Details to reproduce:**  
**OS:**  
Android 1o  
**Device:**  
Pixel 3  
**App Version:**  
3.32.0  
**Screenshots:**