I tried to take cash out at ATM, no money came out, an error message came up, but I’ve been charged. Also contacted the bank whose ATM it was - they have it down as a failed transaction, and told us to contact Monzo. Monzo app says to wait 7 days for it to be returned - it’s been 11 days now, and counting and still nothing.
The app is pretty much useless with sorting this out…!
Thanks! Yes - that’s all I’m seeing is this message, but when i tap “SOMETHING WRONG? GET HELP”, there is not an option to dispute the payment for a refund?!
Currently in Laos, which not many places take card - so sorting this out would be amazing!!
Thanks for your help!!
There was a long post on here maybe a month ago about how the ATMs work and how the balance etc, I’ll see if I can find it. I would suspect it’s the ATM provider fobbing you off.
For Monzo, you have 3 contact options
Chat - Search “contact” in the app and it should appear
Email - help@monzo.com
Phone - Number is on the back of your card