That’s a shame to hear. First direct are fine for what I need from the account, but there is a lot of unrealised potential.
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I mean, they could be talking rubbish but with folks saying it’s been 4+ years for push notifications it does make you think.
Same goes with nationwide, can’t even see your card details or pin with them so suppose FD are ahead of them. 
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I think this is pretty much exactly what’s happened. It’s really clear that HSBC have pulled whatever additional development resource they’ve given to FD back in house. The notifications were the first; they were meant to “move on” to FD but never did.
Then insights, it was meant to come to HSBC first but FD got it. But then any follow on work e.g budgets has gone elsewhere.
In many ways a shame. I prefer the minimal look of FD but it seems to have stagnated and maybe even starting to go backwards slightly.
A shame.
That said as a full HSBC customer now this isn’t all bad. The app is coming along nicely.
starting to move over my Direct debits to HSBC manually after reading some previous posts. Hopefully all will be good.
Can’t get my insights to work though, I toggle them on then it just toggles off again 
not overly fussed however as I didn’t really like insights on the FD app.
Now my FD app is sitting not getting used it is annoying me and I have the urge to close it but will try hang on for a wee bit.
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I had this for a while, it eventually started working so I’d imagine after you use the account for a while this’ll be the case.
You’ll be fine. Balance after bills is great as is management and visibility of upcoming bills.
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Had my HSBC for about a week or so now. Attempted my first bank transfer to revolut and the money didn’t appear. 2 hours later I get a text from HSBC to call the fraud dept as the transaction has been flagged . Half an hour of answering questions then get told they’d call back in 10 minutes as their system is running slow.
40 mins later they call back and start asking me how long I’ve had my revolut account, what I use it for, did the details match the account when I sent the transfer and a pile of more questions. They eventually released the money.
I don’t mind all that too much but what annoyed me was the woman from HSBC was rather rude. Especially when I asked her to repeat some questions as I couldn’t fully understand their questions due to their accent. She’d let out sighs when she had to repeat herself.
Compared to FD the experience was quite disappointing.
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Be thankful they didn’t close your account or some other dramatic error. Earlier this year I called them to close an old savings account and they closed my joint account with all the monthly bills etc due to come out and initially told it would take 15 days to fix.
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That is because your account is new so it is more likely to be flagged for fraud. I’ve experienced the same with HSBC but now fraud elects don’t seem to come up. I’ve experienced similar issues with other new bank accounts too (although HSBC was a bit over the top, e.g. a fraud alert for internal transfers to their own online bonus saver account).
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Has anyone had any “rejected” swift (international) payments? If so, how were things handled?
I made a couple on the 21 Sept, they were rejected somewhere along the way, and the money kinda vanished? That is, it’s not been refunded nor has it been credited to the beneficiary.
HSBC said to wait, but can’t give any timescales. They also weren’t able to provide an MT103 to send to the beneficiary bank…
Raise a complaint with hsbc, might speed things up a bit.
Anyone managed to apply for a premier account recently? The page now says you can upgrade over the telephone.
If you have an account currently, just ignore the bit on the form which says you can’t do it that way and apply for it. That’s how I did it around Feb this year, opened within 48hr.
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Interesting. So you were an existing customer but you went ahead and applied as a new customer?
Yes, it’s the only way as far I can see that you can do this. It does explicitly say that you can’t and if you’re an existing customer to call in or go to branch, but I just ignored it and submitted the form.
I presume the ‘back office’ played the music right because it just appeared in my app a day later, and I got an email three weeks later saying welcome to premier.
I think @mikez did the same, I might be wrong.
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I might just do that and see how it goes. It still seems like way too much hassle to call in and get booked for an appointment. Were you automatically approved for it?
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Sorry, you were typing as I was. I got the typical “we will be in touch” and I must have been approved as it appeared in app.
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I did submit the form but I hadn’t been an HSBC account holder for over a year. I did still have the app installed (although empty) and expected the new account to appear in there, but they created a brand new customer profile for me, so had to wait for the letter in the post with the code.
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Oh interesting. I had a legacy savings accounts and they matched it to my existing profile.
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Has anyone tried this?
I signed up to the HSBC Advance account today to try get this
https://www.moneysavingexpert.com/banking/compare-best-bank-accounts/
I don’t qualify as I went back to first direct last year
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I would’ve done but have all of these now. FWIW I think it’s a good deal albeit a little (a lot) complicated.
The global money account is actually pretty decent and a good option if you want a multi currency card. Though annoyingly it doesn’t (yet) show in the plan tab, nor does credit card spending.
No complaints here, HSBC have been a good bank for anyone considering an alternative. Only NatWest for me beats them but their savings rates are not great.
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