The final bill was issued on Friday and they owed a refund. The energy company cancelled the direct debit first, I was trying to avoid more money being taken.
It was the bank who reversed the direct debit, after I spoke to them on Friday, but they also paid the direct debit. As the balance has increased with my old energy company.
I’m hoping I don’t have to start calling them for a refund now. It’s a bit of a confusing approach from the bank.
If the final bill was issued Friday there wouldn’t have been time for them to cancel a direct debit payment I assume was taken today?
HSBC need to raise an indemnity for the debit taken, and then the energy company need to refund you, which is usually done by an active direct debit still standing.
The direct debit was cancelled. In the past other banks have allowed the direct debit to be cancelled. Anyway I’ll just have to wait for HSBC to sort it before I can risk moving the money that they refunded.
I got the HSBC £220 payout! Was so convinced I wasn’t going to because I had a FD account this year and it’s taken ages to pay out but it’s there 
Has anyone else recieved an email from HSBC Premier about the new Premier Lifestyle Concierge?
It appears to be the same as the one offered by RBS. Albeit for no extra cost.
I am left out
My wife also got the bonus. Also had a FD account this year. We haven’t had a HSBC account for years and years FWIW
Let me just be hopeful for now. My switch even completed before yours, but whatever the outcome, I will just accept and won’t be on the phone or chat to ask why.
I had already accepted that I wasn’t getting it so this was a pleasant surprise.
I haven’t received an email yet but can see Concierge linked to in the HSBC app under the “Rewards and benefits” section
I can’t see anything in my Rewards and Benefits- whereabouts? Also haven’t had the email.
I see it in a couple of places
Yeah - missed that somehow!
Not seen any change on this?
This morning I could swipe from the left and right side of my screen to go back and forth within the app, then from today’s app update it doesn’t work 
Still works for me
From within an account etc, and transaction screens? As does the Monzo and Revolut app etc.
Oh no, mine didn’t do that before. Just between screens.
