How to get back to chat dialogue

Hi I have an ongoing chat regarding a dispute but I can’t get back into the chat to add some details? It seems as though I’d have to initiate the dispute from the start all over against?

Go to Help and search Contacting Support. There’ll be a link to go to chat.

It’s all a big continuous thread which is not very helpful but message there anything you want to tell them.

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Press help

I don’t get that page, I get this:

If they close the chat the only option to go back is as I mentioned.

Scroll to the bottom and there is a Chat with us button.