# Hi I got blocked app

**URL:** <https://community.monzo.com/t/hi-i-got-blocked-app/107886>\
**Category:** Help\
**Created:** [25 October 2020 18:37 UTC](https://community.monzo.com/t/hi-i-got-blocked-app/107886 "2020-10-25T18:37:30Z")\
**Posts on this page:** 12\
**Page:** 1

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**Author:** ![Mohammedibrahem](https://avatars.discourse-cdn.com/v4/letter/m/b19c9b/32.png) [@Mohammedibrahem](https://community.monzo.com/u/Mohammedibrahem)\
**Post date:** [25 October 2020 18:37 UTC](https://community.monzo.com/t/hi-i-got-blocked-app/107886/1 "2020-10-25T18:37:30Z")

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Hi my app is locked and I tried to open it again but I can’t do can anybody help me

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**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\
**Post date:** [25 October 2020 18:41 UTC](https://community.monzo.com/t/hi-i-got-blocked-app/107886/2 "2020-10-25T18:41:11Z")

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What message are you getting when you try?

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**Author:** ![Mohammedibrahem](https://avatars.discourse-cdn.com/v4/letter/m/b19c9b/32.png) [@Mohammedibrahem](https://community.monzo.com/u/Mohammedibrahem)\
**Post date:** [25 October 2020 19:18 UTC](https://community.monzo.com/t/hi-i-got-blocked-app/107886/3 "2020-10-25T19:18:03Z")

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They say we check your email and we sent an email but I didn’t receive any and choose the icon I didn’t receive the say we sent an email

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**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\
**Post date:** [25 October 2020 19:19 UTC](https://community.monzo.com/t/hi-i-got-blocked-app/107886/4 "2020-10-25T19:19:31Z")

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Check your junk email

Is this the log in magic link they emailed you?

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**Author:** ![Mohammedibrahem](https://avatars.discourse-cdn.com/v4/letter/m/b19c9b/32.png) [@Mohammedibrahem](https://community.monzo.com/u/Mohammedibrahem)\
**Post date:** [25 October 2020 19:19 UTC](https://community.monzo.com/t/hi-i-got-blocked-app/107886/5 "2020-10-25T19:19:58Z")

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I didn’t receive it

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**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\
**Post date:** [25 October 2020 19:20 UTC](https://community.monzo.com/t/hi-i-got-blocked-app/107886/6 "2020-10-25T19:20:38Z")

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What didn’t you receive? The magic link?

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**Author:** ![Mohammedibrahem](https://avatars.discourse-cdn.com/v4/letter/m/b19c9b/32.png) [@Mohammedibrahem](https://community.monzo.com/u/Mohammedibrahem)\
**Post date:** [25 October 2020 19:21 UTC](https://community.monzo.com/t/hi-i-got-blocked-app/107886/7 "2020-10-25T19:21:06Z")

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I didn’t receive any massage from Monzo

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**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\
**Post date:** [25 October 2020 19:22 UTC](https://community.monzo.com/t/hi-i-got-blocked-app/107886/8 "2020-10-25T19:22:16Z")

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Right, but was it the magic link to log in you didn’t get or was it an email saying your account was closed? What message were you expecting to get

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**Author:** ![Mohammedibrahem](https://avatars.discourse-cdn.com/v4/letter/m/b19c9b/32.png) [@Mohammedibrahem](https://community.monzo.com/u/Mohammedibrahem)\
**Post date:** [25 October 2020 19:22 UTC](https://community.monzo.com/t/hi-i-got-blocked-app/107886/9 "2020-10-25T19:22:41Z")

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Yes it is magic like

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**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\
**Post date:** [25 October 2020 19:25 UTC](https://community.monzo.com/t/hi-i-got-blocked-app/107886/10 "2020-10-25T19:25:55Z")

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Cool

It will have gone to the email address. Often people can’t find it because it’s ended up in a junk folder. If you log into your email on a computer it’s easier to find as all options aren’t always available on your phone

If you still can’t find it then email [help@monzo.com](mailto:help@monzo.com). It can take a long time for a reply

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**Author:** ![Mohammedibrahem](https://avatars.discourse-cdn.com/v4/letter/m/b19c9b/32.png) [@Mohammedibrahem](https://community.monzo.com/u/Mohammedibrahem)\
**Post date:** [25 October 2020 19:26 UTC](https://community.monzo.com/t/hi-i-got-blocked-app/107886/11 "2020-10-25T19:26:42Z")

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Ok thnx

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**Author:** ![system](https://global.discourse-cdn.com/monzo/original/3X/a/e/aedf2f7852aef6ffcd99f29eac49128cfbd2ecc3.svg) [@system](https://community.monzo.com/u/system)\
**Post date:** [23 April 2021 19:27 UTC](https://community.monzo.com/t/hi-i-got-blocked-app/107886/12 "2021-04-23T19:27:01Z")

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Closed on 23 April 2021 19:27 UTC

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