I had no issue with my usual statement from my recent mortgage.
he Flex statment is a complete mess. The CSV version is slightly better as it lists the merchant name for the purchase and any notes you made. But only the first 2 merchants if you’re paying off more than 2 purchases.
I never understood that to be honest. Starling’s “certified statement” seems to be nothing more than the same PDF with a circle graphic pasted on that anyone could make up and paste on any statement in a few minutes. Am I missing something?
I totally agree! It should have the merchants name and info and I’d like to see if I’ve paid extra or a part payment then it should show under the actual merchant name with a sub header or something and the date of payment. Doesn’t look professional enough to me. Especially if I had an issue with a business and I showered them this statement, they would be like what’s flex haha
Recently lost my wallet and had to replace my cards, including my regular Monzo card, and my new Physical Flex card. Ordering a replacement for Flex was (as expected) the same as main account.
Only thing I missed was the fact my Google Pay cards were frozen until the new cards arrived but this is standard.
Luckily, I have Plus so was able to pay using a a pot linked virtual card for in store transactions.
Only difference I noticed was that while my main account card was “blocked” and unable to unfreeze once my new card was dispatched, my Flex card was not and I had the option to unfreeze if I needed to. This is despite choosing “Lost” as the reason for both.
Overall, happy with the process though and now I have both replacements and both work as they should.