# Help me! I can’t log on! **URL:** \ **Category:** Help\ **Created:** [8 August 2019 13:13 UTC](https://community.monzo.com/t/help-me-i-can-t-log-on/75883 "2019-08-08T13:13:24Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Riccardopepe](https://avatars.discourse-cdn.com/v4/letter/r/e19adc/32.png) [@Riccardopepe](https://community.monzo.com/u/Riccardopepe)\ **Post date:** [8 August 2019 13:13 UTC](https://community.monzo.com/t/help-me-i-can-t-log-on/75883/1 "2019-08-08T13:13:24Z")
Hello! Since few days i’m trying to log on in my app. I put my correct email, but I didn’t receive the magic link. I tried to write to helpmonzo@… but no ones reply. How can I do? Thank you ---
**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\ **Post date:** [8 August 2019 13:25 UTC](https://community.monzo.com/t/help-me-i-can-t-log-on/75883/2 "2019-08-08T13:25:54Z")
check it hasn’t gone to spam, normally when this happens it’s the wrong email though so double check If you’re sure it’s right phone the number of the back of your card ---
**Author:** ![Riccardopepe](https://avatars.discourse-cdn.com/v4/letter/r/e19adc/32.png) [@Riccardopepe](https://community.monzo.com/u/Riccardopepe)\ **Post date:** [10 August 2019 13:25 UTC](https://community.monzo.com/t/help-me-i-can-t-log-on/75883/3 "2019-08-10T13:25:58Z")
I checked everything and I never received it. I called the number 3 times but they didn’t solve it ---
**Author:** ![davidwalton](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davidwalton/32/125295_2.png) [@davidwalton](https://community.monzo.com/u/davidwalton)\ **Post date:** [10 August 2019 13:51 UTC](https://community.monzo.com/t/help-me-i-can-t-log-on/75883/4 "2019-08-10T13:51:40Z")
Try the steps here; [[Android] Monzo app not opening](https://community.monzo.com/t/android-monzo-app-not-opening/74742/8) ---
**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\ **Post date:** [10 August 2019 16:39 UTC](https://community.monzo.com/t/help-me-i-can-t-log-on/75883/5 "2019-08-10T16:39:02Z")
It also needs to be the email address that you registered your Monzo account with. Have a think if it could possibly be a different email address and give that a go too 🙂 ---
**Author:** ![Dawn53](https://avatars.discourse-cdn.com/v4/letter/d/e9c0ed/32.png) [@Dawn53](https://community.monzo.com/u/Dawn53)\ **Post date:** [15 January 2020 15:26 UTC](https://community.monzo.com/t/help-me-i-can-t-log-on/75883/9 "2020-01-15T15:26:17Z")
thank you im desparte to seapk with customer services telephone not answere, forum not anxwering and email help not reply. I need to get a away to get into my account ---
**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\ **Post date:** [15 January 2020 15:28 UTC](https://community.monzo.com/t/help-me-i-can-t-log-on/75883/10 "2020-01-15T15:28:37Z")
Keep trying the phone number, they’ll answer when someone is free Email takes a couple of days and the forum isn’t for support so we can’t help What error message do you get when you try and log in? Why were you logged out? ---
**Author:** ![James2DB](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/james2db/32/47940_2.png) [@James2DB](https://community.monzo.com/u/James2DB)\ **Post date:** [15 January 2020 15:31 UTC](https://community.monzo.com/t/help-me-i-can-t-log-on/75883/11 "2020-01-15T15:31:59Z")
Make sure it douse not go in to spam if possible ring them it might take a bit to get throw but they should answer. Email them emails take a bit longer may try them on trigger with a DM or Facebook message them. ---
**Author:** ![tbutz](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/tbutz/32/95851_2.png) [@tbutz](https://community.monzo.com/u/tbutz)\ **Post date:** [15 January 2020 17:27 UTC](https://community.monzo.com/t/help-me-i-can-t-log-on/75883/12 "2020-01-15T17:27:00Z")
You have already raised a topic about this. To login you just need the email address you used to create the account; enter that in the app and you’ll be sent an email with a “magic link” to login to the app. If you cannot remember which email address you used (you may have multiple), do a search for prior monzo emails so you can identify the correct email. If all of that fails to work for you, or you can’t remember the email you used, then by all means contact monzo but email and phone support can take some time to get answered. ---
**Author:** ![Dawn53](https://avatars.discourse-cdn.com/v4/letter/d/e9c0ed/32.png) [@Dawn53](https://community.monzo.com/u/Dawn53)\ **Post date:** [16 January 2020 09:16 UTC](https://community.monzo.com/t/help-me-i-can-t-log-on/75883/13 "2020-01-16T09:16:24Z")
THANK YOU SO MUCH FOR YOU HELP VERY MUCH APPRECIATED. dawn