HELP! Can’t open new account or verify phone number!

Hi,

I closed my monzo account recently then changed my mind and tried to re-sign up using the same email address and phone number. I registered my full name and same home address and email address, and it gets to the phone number verification step and I input the verification code correctly and every time I press continue it says ‘something went wrong we weren’t unable to verify your phone number’.

I’ve tried deleting and reinstalling the app and that doesn’t work, and every time I try to verify my phone number I make sure I press sign up not log in (as I don’t have an existing account anymore) and this still doesn’t work!

I’ve tried emailing support and calling but no response.

7 posts were merged into an existing topic: Deleted account and now want to re open