# Has Call Status helped you? **URL:** \ **Category:** Monzo Chat\ **Created:** [24 May 2024 10:57 UTC](https://community.monzo.com/t/has-call-status-helped-you/163957 "2024-05-24T10:57:57Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![AlanDoe](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alandoe/32/45031_2.png) [@AlanDoe](https://community.monzo.com/u/AlanDoe)\ **Post date:** [24 May 2024 10:57 UTC](https://community.monzo.com/t/has-call-status-helped-you/163957/1 "2024-05-24T10:57:57Z")
Hey everyone 👋 We’re looking to speak to people who’ve had a positive experience with our call status tool. Has it helped alert you that you were on the phone to a fraudster or stopped you from being scammed? > **[Making it clear when we’re on a call with you to protect you from fraud](https://monzo.com/blog/2023/09/06/making-it-clear-when-were-on-a-call-with-you/)** > > If someone calls you claiming to be from Monzo, you can now check to see if they’re telling the truth or not in the Monzo app. If you’re comfortable also potentially talking to a journalist about your story please reply here 👇 > **[Share your experience of using Monzo](https://docs.google.com/forms/d/e/1FAIpQLSfLqFENt9QoJzdgpbSnlTosb3c3LPdx_hS9JhTQdvrFCSXUOQ/viewform)** > > We're looking for people who use Monzo to share their positive experiences, and even to possibly feature in our next marketing campaign! Think blog posts, videos on our social media, and even on our website. > > If that sounds like something you'd love... 🙏 ---
**Author:** ![AlanDoe](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alandoe/32/45031_2.png) [@AlanDoe](https://community.monzo.com/u/AlanDoe)\ **Post date:** [24 May 2024 10:58 UTC](https://community.monzo.com/t/has-call-status-helped-you/163957/2 "2024-05-24T10:58:35Z")
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**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [24 May 2024 11:00 UTC](https://community.monzo.com/t/has-call-status-helped-you/163957/3 "2024-05-24T11:00:11Z")
I don’t think it’s going to really help until it’s front and centre. If you think the bank is on the phone and you’re even slightly dubious, you’re probably not thinking about going into the menus to find this, if you even know/remember it exists. Yes, it’ll be annoying when you’re talking to your mate and you want to check your balance and its there, but it’s better than being hidden. ---
**Author:** ![Kumnaa](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/kumnaa/32/3950_2.png) [@Kumnaa](https://community.monzo.com/u/Kumnaa)\ **Post date:** [24 May 2024 11:06 UTC](https://community.monzo.com/t/has-call-status-helped-you/163957/5 "2024-05-24T11:06:48Z")
It feels like it mainly needs to be visible on the transfer screens for the largest impact? ---
**Author:** ![BurnyCubbers77](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/burnycubbers77/32/72228_2.png) [@BurnyCubbers77](https://community.monzo.com/u/BurnyCubbers77)\ **Post date:** [24 May 2024 12:26 UTC](https://community.monzo.com/t/has-call-status-helped-you/163957/8 "2024-05-24T12:26:52Z")
I agree with the others on this. When we first saw this in August 2023 we collectively shared concerns that it wasn’t front and centre. Even Monzonaut William replied in Sept 2023 that it was something that was being worked on. > [@Monzo call status phone blush](https://community.monzo.com/t/monzo-call-status/152564/32): > > Hey everyone! wave Since this is my first forum post I thought I’d take a second to introduce myself. I’m William and I’m an engineer in our Product Security team. As well as being my first forum post this is also the first product facing feature I’ve shipped at Monzo, so it goes without saying that it’s been a very exciting morning for me smile I wanted to drop in to chat about the main point of feedback from you all so far which is that we need to make this easier to find - we completely… 8 months later and nothing has changed (as far as I’m aware). It’s still in the same menu, and i’ve not seen a “we are not calling you” message or prompt when adding a new payee or transferring money. Your blog post claims that you get around 700 reports a month but I actually doubt that many people will have used it. How many of those reports are from the same people? I reiterate that I think it’s a great feature, it’s just not visible enough in my personal opinion. I know it’s there and remember the chatter here in the forum about it, so I would check if I got a call from someone claiming to be from Monzo. My friends and family (some are quite gullible) wouldn’t think to look. I beg of you. Please make it more visible. ---
**Author:** ![kaspwerhawser](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/kaspwerhawser/32/80371_2.png) [@kaspwerhawser](https://community.monzo.com/u/kaspwerhawser)\ **Post date:** [24 May 2024 15:51 UTC](https://community.monzo.com/t/has-call-status-helped-you/163957/9 "2024-05-24T15:51:07Z")
Not with Monzo, but I have fallen victim to a scam call from a different bank. This feature would not have been any use to me, _unless_ it had been displayed screens where you both transfer money to someone and when you authorise a transaction. It’s useless while it’s hidden away in in the Privacy & Security settings. It needs be be displayed to the user _before_ you get suspicious enough to dive 3 menus deep in some obscure part of the app. ---
**Author:** ![o99](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/o99/32/83033_2.png) [@o99](https://community.monzo.com/u/o99)\ **Post date:** [24 May 2024 16:49 UTC](https://community.monzo.com/t/has-call-status-helped-you/163957/11 "2024-05-24T16:49:15Z")
This is probably the wrong crowd to be asking this question to. But I agree with the earlier replies. When I first heard about this tool I didn’t understand how it could be impactful for people vulnerable to this sort of thing unless you somehow managed to surface it whilst a potential scam was happening. ---
**Author:** ![SouthseaOne](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/southseaone/32/87138_2.png) [@SouthseaOne](https://community.monzo.com/u/SouthseaOne)\ **Post date:** [24 May 2024 17:10 UTC](https://community.monzo.com/t/has-call-status-helped-you/163957/12 "2024-05-24T17:10:42Z")
This forum historically has a spread across the continuum from every additional button press being an afront to add the all the extra steps possible, but I am definitely in the latter camp Just for interest, on the latest Android beta, I tried the last two steps of a payment for a test: ![1000041951](https://global.discourse-cdn.com/monzo/original/3X/f/3/f3816427f09427fb062aed9aa2c4aeeb661d8fd3.png) ![1000041952](https://global.discourse-cdn.com/monzo/original/3X/8/f/8fc63de85a679f4bca81337c9a28cd27bc138b4e.png) There is a lot of good stuff there, but I really feel like that the green tick should be on the second/final confirmation screen as well and that this screen would be a perfect place to surface the call status ---
**Author:** ![jonj1](https://avatars.discourse-cdn.com/v4/letter/j/b77776/32.png) [@jonj1](https://community.monzo.com/u/jonj1)\ **Post date:** [24 May 2024 18:06 UTC](https://community.monzo.com/t/has-call-status-helped-you/163957/13 "2024-05-24T18:06:25Z")
Would be entirely possible to check if a call is ongoing on device and show it if so, no? ---
**Author:** ![Mogolent](https://avatars.discourse-cdn.com/v4/letter/m/ac8455/32.png) [@Mogolent](https://community.monzo.com/u/Mogolent)\ **Post date:** [24 May 2024 18:35 UTC](https://community.monzo.com/t/has-call-status-helped-you/163957/15 "2024-05-24T18:35:09Z")
I think here is a nice place for this widget ![IMG_1724](https://global.discourse-cdn.com/monzo/original/3X/0/9/0961197649d8d824e0072cc5cbc16337dfe15f4a.jpeg) ---
**Author:** ![anon90289270](https://avatars.discourse-cdn.com/v4/letter/a/e95f7d/32.png) [@anon90289270](https://community.monzo.com/u/anon90289270)\ **Post date:** [24 May 2024 20:13 UTC](https://community.monzo.com/t/has-call-status-helped-you/163957/17 "2024-05-24T20:13:06Z")
> [@AlanDoe](#): > > We’re looking to speak to people who’ve had a positive experience with our call status tool. Not a single person who fits this criteria has replied yet. There’s a good chance there’s none, but that doesn’t excuse the way this thread has been hijacked. ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [24 May 2024 20:23 UTC](https://community.monzo.com/t/has-call-status-helped-you/163957/18 "2024-05-24T20:23:44Z")
The linked post says over 700 have reported fraud via the feature. They just don’t intersect with people on here yet. ---
**Author:** ![ramtops](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ramtops/32/20829_2.png) [@ramtops](https://community.monzo.com/u/ramtops)\ **Post date:** [6 June 2024 13:23 UTC](https://community.monzo.com/t/has-call-status-helped-you/163957/19 "2024-06-06T13:23:08Z")
I’ve always understood it to be the case that Monzo will _not_ call you. They will contact you in app. ---
**Author:** ![Carlo1460](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/carlo1460/32/122202_2.png) [@Carlo1460](https://community.monzo.com/u/Carlo1460)\ **Post date:** [6 June 2024 13:37 UTC](https://community.monzo.com/t/has-call-status-helped-you/163957/20 "2024-06-06T13:37:58Z")
They will message you in the app first, and then call you. Usually on the back of a customer requesting so. ---
**Author:** ![system](https://global.discourse-cdn.com/monzo/original/3X/a/e/aedf2f7852aef6ffcd99f29eac49128cfbd2ecc3.svg) [@system](https://community.monzo.com/u/system)\ **Post date:** [3 December 2024 13:38 UTC](https://community.monzo.com/t/has-call-status-helped-you/163957/21 "2024-12-03T13:38:48Z")
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