Half way through signing up, but the apps preventing me from going further


I’m almost properly signed up after being given a golden ticket.
Sent off my ID, details etc and got to the “Use Touch ID to authorise payments” part on the app.
I click Activate Touch ID, but the screen goes red and reads “X There was a problem - App is in incorrect stage”.
This also happens when I press “Not now”.

Any thoughts as to why this is happening, or what I can do to complete my application?



Hello :wave: Can you get in contact via the in app chat or email help@monzo.com from your registered email address and we can assist you :+1:

Emailing now! As the app keeps going back to that screen, even when you quit it.

Thank you!

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