So following the recent O2 network connection outage, giffgaff were fantastic and ran a goodwill fund whereby they offered compensation to those affected by the downtime. They offered two options - firstly to take the money as an apology, and secondly to donate your share of this money to charity.
The following email came through this morning:
Thank you for your choice last week on how you would like to receive a share of the goodwill fund.
The size of the goodwill fund is £1,000,000 .
Over a million of our members made a choice.
Your choice: Charity
The total amount for charity donation chosen by members, like you, is a wonderfully generous donation of £387,039 . Thank you.
The charity that will receive this is Crisis, a charity working hard to support people who are homeless. At this time of year, it can be very dangerous to live and sleep on the street alone, and with your donation it means that more people will be able to access companionship and essential services over Christmas at Crisis’ centres across the country.
You can read more about the great work they do at Crisis’ website.
The total amount for credit chosen by members from the the fund is £612,960 , which will be split between those members who chose to receive credit.
Therefore each of those members will receive £0.90 credit applied to their balance.
For more info and to hear from our CEO you can see our latest Community post here
The giffgaff team
I’ll be honest, I was pretty shocked to read that 2/3 of the users selected to keep the money - especially considering that they only received 90p - which would have otherwise raised 600 thousand for charity!
Either way, I thought this was a fantastic gesture from giffgaff and something I hope to see more of from companies in the future.