# FYI - We don't support iOS 13 (yet!) **URL:** \ **Category:** Help\ **Created:** [4 June 2019 13:34 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283 "2019-06-04T13:34:06Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![cookywook](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/cookywook/32/24136_2.png) [@cookywook](https://community.monzo.com/u/cookywook)\ **Post date:** [4 June 2019 13:34 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/1 "2019-06-04T13:34:06Z")
Hi everyone šŸ‘‹ Now that iOS 13 is available for beta testing, you might want to update and try it out. But before you upgrade, please be aware that you might have problems using it with Monzo. In particular the app may hang at launch or use a lot of your CPU if you can login. Or it may randomly crash when youā€™re using it. Weā€™ll fully support iOS 13 by the time it publicly launches. And weā€™ll keep you updated here on what performance you can expect from the app in the meantime. Thanks! ---
**Author:** ![theshillito](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/theshillito/32/15218_2.png) [@theshillito](https://community.monzo.com/u/theshillito)\ **Post date:** [4 June 2019 14:27 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/2 "2019-06-04T14:27:53Z")
Iā€™m sure everyone will heed this warning and not install the betaā€¦ ā€¦ ā€¦ ā€¦ ā€¦ šŸæšŸæšŸæšŸ¤£ ---
**Author:** ![JustJordds](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/justjordds/32/29498_2.png) [@JustJordds](https://community.monzo.com/u/JustJordds)\ **Post date:** [4 June 2019 14:28 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/3 "2019-06-04T14:28:43Z")
_sharpening pitchfork_ ā€¦ ā€¦ _downloading iOS 13_ ā€¦ ā€¦ ---
**Author:** ![sahajesh](https://avatars.discourse-cdn.com/v4/letter/s/977dab/32.png) [@sahajesh](https://community.monzo.com/u/sahajesh)\ **Post date:** [4 June 2019 16:29 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/4 "2019-06-04T16:29:09Z")
Cue multiple threads and posts about it not working and how they canā€™t access their money šŸ¤” ---
**Author:** ![coffeemadman](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/coffeemadman/32/124177_2.png) [@coffeemadman](https://community.monzo.com/u/coffeemadman)\ **Post date:** [4 June 2019 16:35 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/5 "2019-06-04T16:35:03Z")
Do you guys test immediately with new releases? As in, are you testing iOS 13 now? ---
**Author:** ![benjaminlbowles](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/benjaminlbowles/32/14672_2.png) [@benjaminlbowles](https://community.monzo.com/u/benjaminlbowles)\ **Post date:** [4 June 2019 17:33 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/6 "2019-06-04T17:33:07Z")
They probably should, odd though out of all the apps installed on my phone (100+) Monzo is the only one that doesnā€™t workā€¦ ---
**Author:** ![adinus](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/adinus/32/54509_2.png) [@adinus](https://community.monzo.com/u/adinus)\ **Post date:** [4 June 2019 18:04 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/8 "2019-06-04T18:04:14Z")
> [@ndrw](#): > > The public beta is there to get feedback from users so not supporting it is not great in my opinion I disagree. Whilst itā€™s in beta, thereā€™s no guarantee itā€™s an iron-tight secure OS (though it _probably_ is). Monzo need to take the line that itā€™s not supported by them in case thereā€™s issues out of their control that leaves the app open to malicious types. ---
**Author:** ![Chapuys](https://avatars.discourse-cdn.com/v4/letter/c/e9a140/32.png) [@Chapuys](https://community.monzo.com/u/Chapuys)\ **Post date:** [4 June 2019 18:13 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/9 "2019-06-04T18:13:44Z")
I disagree. Monzo are one of the only leading fintechs or banks in the UK (the Coop Bank/Smile being the other identified so far) whose app doesnā€™t work in the iOS 13 beta. Whilst I donā€™t expect them to make it supported in the next few weeks, I would expect them to sort it sooner rather than later but state we use it at our own risk. Monzo will need to test it anyway so they may as well use their customers who use it. ---
**Author:** ![Feathers](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/feathers/32/45868_2.png) [@Feathers](https://community.monzo.com/u/Feathers)\ **Post date:** [4 June 2019 18:23 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/10 "2019-06-04T18:23:05Z")
I donā€™t believe any released app should officially support any Beta OS version. Always use at own risk. Iā€™d certainly start some work around iOS 13 support internally but Iā€™d go slow and wouldnā€™t let it out of Monzo HQ until full public release of the OS. ---
**Author:** ![Frankiejr](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/frankiejr/32/20802_2.png) [@Frankiejr](https://community.monzo.com/u/Frankiejr)\ **Post date:** [4 June 2019 18:29 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/11 "2019-06-04T18:29:55Z")
So anyone running iOS 13 cannot use the Monzo app until September šŸ¤·šŸ»ā€ā™‚ļø FYI my main banking apps are working as expected. ---
**Author:** ![Feathers](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/feathers/32/45868_2.png) [@Feathers](https://community.monzo.com/u/Feathers)\ **Post date:** [4 June 2019 18:45 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/13 "2019-06-04T18:45:57Z")
They can if it works, they canā€™t if it doesnā€™t. Hey, this is just my opinion so it carries no weight with Monzo but it would drive me mad trying to maintain compatibility with a moving beta of an OS. Work on it in the background, wait for it to stabilise and then support it. The risk of running a Beta OS is that your apps arenā€™t guaranteed to work so go in knowing that and if the worst happens then youā€™re prepared. ---
**Author:** ![adztaylor](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/adztaylor/32/109979_2.png) [@adztaylor](https://community.monzo.com/u/adztaylor)\ **Post date:** [4 June 2019 18:47 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/14 "2019-06-04T18:47:20Z")
Really? People are using pre release software on their main devices? ---
**Author:** ![Feathers](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/feathers/32/45868_2.png) [@Feathers](https://community.monzo.com/u/Feathers)\ **Post date:** [4 June 2019 18:47 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/15 "2019-06-04T18:47:48Z")
Apparently. ---
**Author:** ![benjaminlbowles](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/benjaminlbowles/32/14672_2.png) [@benjaminlbowles](https://community.monzo.com/u/benjaminlbowles)\ **Post date:** [4 June 2019 19:33 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/17 "2019-06-04T19:33:26Z")
I think getting the TestFlight build up to scratch on iOS 13 quite quickly shouldnā€™t be a challenge. In previous years iOS 12 and 11 this has happened quite quickly on pre release betas. ---
**Author:** ![Feathers](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/feathers/32/45868_2.png) [@Feathers](https://community.monzo.com/u/Feathers)\ **Post date:** [4 June 2019 19:45 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/18 "2019-06-04T19:45:46Z")
It may not be a challenge but it also isnā€™t a priority. The message in another thread is that ā€œtheyā€™ll get round to itā€ but not immediately. ---
**Author:** ![benjaminlbowles](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/benjaminlbowles/32/14672_2.png) [@benjaminlbowles](https://community.monzo.com/u/benjaminlbowles)\ **Post date:** [4 June 2019 19:59 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/19 "2019-06-04T19:59:03Z")
Also iOS 13 suggest submitting crash reports automatically on app hangs, their beta email inbox is going to get very busy very quickly šŸ˜‚ ---
**Author:** ![nickh](https://avatars.discourse-cdn.com/v4/letter/n/7ea924/32.png) [@nickh](https://community.monzo.com/u/nickh)\ **Post date:** [4 June 2019 21:02 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/20 "2019-06-04T21:02:14Z")
Clearly 2 sides to the whole ā€œto Beta or not to Betaā€ā€¦ Personally, I find it odd that a customer base who are seemingly overly happy accepting a beta bank account with plenty of bugs and half finished features, are equally as happy to sit back and let Monzo take their time with a new iOS. Especially given the customer base is renowned for being early adopters and tech savvy. I didnā€™t expect Monzo to work out of the blocks, just like I donā€™t think anyone _expects_ any app to work instantly with a new iOS. Although Iā€™d be curious to know why Monzo doesnā€™t work when _most_ others seem to be fine? Guessing itā€™s just a minor bit of code, but that makes it sound like I know anything at all šŸ˜‚ But I would have thought Monzo would have at least shown this is a bit of a priority (to get the app running on iOS13), and not make it seem like it could be September before its operational. The argument that people shouldnā€™t run it on their main device will always be there - But I personally donā€™t think it holds any weight in this specific instance. Clearly different priorities will benefit/suit different people. It seems odd that a bank who prides itself on its tech, looks to be behind even the high street banks, with no obvious inclination to hurry it upā€¦ ---
**Author:** ![adinus](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/adinus/32/54509_2.png) [@adinus](https://community.monzo.com/u/adinus)\ **Post date:** [4 June 2019 21:19 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/21 "2019-06-04T21:19:47Z")
šŸ˜‚šŸ˜‚ Youā€™re not paying Ā£3 a month for the app! And you can use it, just revert back to iOS 12. ---
**Author:** ![T4fan](https://avatars.discourse-cdn.com/v4/letter/t/7cd45c/32.png) [@T4fan](https://community.monzo.com/u/T4fan)\ **Post date:** [4 June 2019 21:25 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/22 "2019-06-04T21:25:09Z")
Ps monzo works in ios13 ---
**Author:** ![walderston](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/walderston/32/955_2.png) [@walderston](https://community.monzo.com/u/walderston)\ **Post date:** [4 June 2019 21:33 UTC](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283/24 "2019-06-04T21:33:52Z")
> [@ndrw](#): > > that all legacy banks work on iOS 13 Wait for HSBC / First Direct to update their app. They actively block early iOS releases; or have done for the last 3 years. [Next page](https://community.monzo.com/t/fyi-we-dont-support-ios-13-yet/69283.md?page=2)