Frozen out of account

[justinfraenkel]

Hi I have been frozen out of my account. Problem started when I switched over my standing orders to another bank and Monzo started freezing up so I logged out but then could never log back in. Please assist, thanks!

[Ordog]

We can’t assist because we’re just customers like you.

If you elaborate on why you can’t log in we can possibly guide you to the solution.

[Anarchist (Press ‘Help’ search ‘Contact us’ or email help@monzo.com or call 0800 802 1281)]

Were Monzo able to offer any solutions?

[tbutz (🏳️‍🌈 Producer of "low value commentary")]

@justinfraenkel

Problem started when I switched over my standing orders to another bank

Silly question, but did you use the CASS service for this!? Because that will close your Monzo account.

[justinfraenkel]

Thanks! will get in touch with Monzo directly and hopefully they can assist.