Frozen Account


(Kenzie Makoto Sutio) #1

Hi everyone,

I am looking for big help if anyone could guide me please reply to me. My mom’s account has been frozen for almost 1 month now. Everytime i contact monzo through the app they keep telling me they will get back to me and a special team is handling it. But i have still not got a response after such a long period of time. I have been using monzo and never had these experience.

Any advice would be greatly appreciated

Thank you


(Simon B) #2

Hi there,

We’re sorry to hear about the trouble with your mom’s account.
Unfortunately this isn’t something we can help out with here on the forum.

The best place for her to get this sorted out is through our in-app chat, or by email at help@monzo.com . Our team will be happy to investigate what’s happened here.

Thanks!


(Simon B) closed #3

(Simon B) unlisted #4