Hi the frame you take the picture of your ID is out of sink you take it in frame and when it shows you the one you want to send is 1/2 out of the box
Hey Richard! Are you using an iOS or Android device?
Hi it’s Android device
I’ll look into this for you and drop you a PM. Thanks for the heads up!
Actually, thought this might be useful for others who’ve come across the same problem! It’s a known bug the Android team will be working to iron out in the next couple of months along with others in the identity verification process. In the meantime, you can send your documents to the email@example.com e-mail address