In process of asking with customer service, but thought I’d raise this concern more widely - in case it chimes with others. It seems so obviously out of kilter that I can’t see what I have dome wrong, if anything.
I needed to purchase a bit of software, priced in dollars. This would be reclaimed. The transaction got processed, with the $ amount provided and GBP amount in grey to indicate provisional. I later see that the amount is now firmed up in black. However now there’s discrepancy with the amount in the timeline summary and the amount in the transaction detail. I now don’t know which to believe for claiming the expenditure back.