My question: Can you pay with Contactless / Apple Pay on board easy? Or do they only swipe the card?
His response: No insert card only
EasyJet refused to use my Monzo card on two different flights last week. I was told by the flight attendant that it was possible for Monzo customers to refuse to pay a transaction after it had gone through so they had cases where people didnāt pay for onboard purchases.
What happened?
Story?
Hugh explained on the other thread:
Doh I thought I was in that thread lol
Easy Jet staff refused to take my Monzo on a flight.
Do you know why?
I think this has been discussed somewhereā¦ they say itās because they have received payments late or not at all from Monzo cards.
Hi @david_capon Iāve moved your post over to the Easy jet thread to keep them together.
Monzo reported yesterday that they had been told to start accepting Monzo cards however word might be slow in trickling down to all the cabin crew.
Although it is easyjetā¦ so this may never happenā¦
still angry at easyjet
So, myself & my wife have a Monzo account each, and now a fab joint account.
Today we went on holiday flying EasyJet from Luton to Dalaman, Turkey. Budgeting all done, Monzo was our card of choice. Not on EasyJet. We came to pay, the cabin manager declined to accept our Monzo cardā¦ citing an internal memo āNot to accept those bright coloured āmomboā cards (made me laugh)ā asking why he said they donāt take pre paid cards, of course I said it was a full bank account, but he was having non of it ā¦ hang up from the past maybe, but an issue non the less.
Needless to say we had other means to pay, but if we didnātā¦ that would have been a dry flight
Iāve read historical forum posts where this was an issue, but maybe Monzo need to reach out to EasyJet if thatās not been done already
Hey,
Hope you donāt mind but Iāve merged your post with a similar discussion here.
Apparently this issue should have been resolved a few days ago, my guess is itās slow passing around easyJet staff.
The reason you mention is correct, it appears they still think everyone has a prepaid card.
Next time this happens show them the ādebitā hologram on the back of the card
Hope you had a nice trip!
Is that the time?!
Edited
prepaid has/had a "debit " hologram on the back - prepaid had your account number on the front bottom left
Thanks Jack. Iāll have a go coming home and point out the account details if I have any issues.
Cheers
I think the reason I have not had any issues when I fly EasyJet is coz I order spirits and I open them, pour them and drink them before they even see my card so i guess itās a case of oh well too late kinda thing.
Iām guessing itās taking a while to get the update down to all cabin crew!
My mate said it was in the company newsletter or something (about not accepting it originally), so maybe the next one hasnāt been issued yet or staff donāt read it
I went to use my Monzo card on easyJet flight between STN and GLA tonight and the cabin crew said āSorry. We canāt accept that cardā and then the other cabin crew corrected him and said āOh, we can now. From last weekā. So must be a recent communication. Nothingās been debited from my account yet.
Not sure how often easyJet process their offline transactions but usually more often than that