Flux: The End of Paper Receipts & Loyalty Cards


(Tim Banting) #261

What if… When you paid for something you could download your receipt so it ties in the transaction to the receipt?

The number of times I have tried to return an item and misplaced the proof of purchase!

Would also be excellent for business travel and expenses.


(Brian Hunter) #262

I’ve had Flux for ages now, and I can still only use it in one shop. Really really slow uptake (unless this is normal, i’m just looking at it as a customer).


#263

I’m curious: how is flux integrating with bank apps?

I mean, does Flux have access to all your payment history or only to part of it? If so, is the data anonymized in any way?

I’m asking because the only privacy claim they make is that our data is safe from hackers (not third-parties, interestingly) and that they don’t provide personal details to merchants (I didn’t find any definition of ‘personal details’, so phone number might not be shared, but your post address and spending habits might).

Don’t get me wrong: receiving electronic receipts seems like a wonderful idea, I’m just not willing to trade my privacy for that.


#264

I can’t see how it would work if they didn’t have access to your entire transaction history.


#265

Well, it depends how they actually connect the dots in the first place (I mean what they actually use). For instance if the data they get, in addition to the receipt, is a transaction number and a bank ID, they could just access the said bank and say “I’ve got data for transaction X, interested?”… No need for them to know the details of who I am and whether I like sushis…

Anyway, after reading more I got it: they are/will be making money by selling our shopping habits or their analysis of those to merchants. E.g.

But, says [Flux], even though this is a very tentative first step, the opportunity is huge. That’s because there is a lot of valuable data locked up in receipts that can help merchants better understand who their customers are.

Again, that’s fine, that’s just not my thing and I really wished they were more transparent about it… Sorry for the noise then.


(#fullmonzo joint account since Aug18) #266

Just came to the forum to see if receipts being digitally placed into the timeline was a thing or emerging standard and I see flux. This is is a brilliant convenience and also very eco friendly. I’d love to see this technology rolled out, but I think this will have to become some kind of standard to see widespread adoption. When you buy some things in Monzo, like Ryanair for example, it places a booking reference in the transaction for you. All you would have to do is place some PDF code in here or something similar and the banking apps could pick this up and you’d be away! I realise this is a crude oversimplification of a very complex problem but it is an interesting thought.


(Kenny Grant) #267

Yes, I think everyone wants this, but there are a few problems:

  • Needs to be a mandated standard, so everyone gets on board
  • Needs to protect customer privacy
  • Needs to involve digital retailers like Amazon as well

Great idea, shame about the execution (and this would not be Flux’s fault at all, just the way the industry works). This might take some time to become a reality, but eventually hopefully we’ll see some form of this and you’ll be able to look at exactly what you spend money on across a whole load of products.


#268

Isn’t Onedox just getting the data straight from your online accounts? Don’t see why you couldn’t do the same with Amazon, Ryanair et al.
Till receipts should be very easy to scan in…
The problem is how to make money out of it without some sort of loyalty scheme. I can’t see anyone wanting to pay for a cloud service that just gets all your receipts together, even if it was directly integrated into Monzo, for example. All the receipt apps are aimed at business


#269

Hi all – coming back with an update here.

We can’t share full details about how we match transactions as that’s our bread and butter but there is no bank ID or transaction number from the merchant side that correlates to the bank side. So the solution suggested just can’t work. If you take a look at any paper receipt that you get – the best you can hope for in terms of identifying the bank is the BIN or first 6 digits of your card. But imagine a merchant like EAT. or itsu – and how high frequency they are especially at peak time? Those number combinations alone wouldn’t be enough to accurately match given the probabilities.

We are only able to match when we have consent to access card transaction data which customers give us explicit consent to use and our AISP licence / GDPR regulates how we process that data and to which purpose it serves.

Unfortunately the pesky paper receipt persists today because there is no magic way to connect the dots, until now.

We believe we are being fully transparent at the on-boarding of Flux to your transaction view that we will be sharing anonymised and aggregated data back to the merchant. That style of consent language is front and centre in on boarding with our fully live bank partners (Barclays Launchpad and Starling Bank) You can see screenshots of how that looks on Barclays Launchpad on our homepage in the video.

Data is sent via our real time dashboard called Blueberry – it shows things like what customer buckets, for example highly frequent customers, like to buy the most in pairings as a grouped statistic.

However we do take the feedback that this could be even more explicit on our website, including screenshots of what Blueberry might look like.

We want it to be clear and transparent that there is a value exchange here and we believe the customers using Flux see the value in paperless receipts, card linked loyalty and personalised offers that they get in this data ecosystem.

Thank you for the open questions – please keep them coming.


(Adam Robertson) #270

How quick is it to have the receipt appear? Only issue I can see is when I shop in Lidl, I have to scan the receipt very soon after I pay so I don’t get charged for parking.

The scanners would need to read the screen as well.