Flux: Instant Digital Receipts and Rewards

Morning Nathan

Great question - at the moment, we only have two retailers who support returns (schuh and H&M), so we’ve been able to work with them pretty closely to make sure that staff have the resources and knowledge they need to be able to support this function - and we’ve made sure that they can contact us if there’s ever a problem. In the future, as new retailers come on board, we’ll build staff training into the wider onboarding process to get out in front of any potential knowledge gaps down the line.

It may still happen that a particular staff member gets a bit stuck - but we’re feeling confident that there’ll always be someone in-store with knowledge of the Flux returns process :smile: Please do feel free to put it to the test, I’d love to hear what the experience is like!

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