Hi Lancelot I’m sorry that you’ve not been getting your KFC receipts recently - this is part of a wider issue that’s been affecting around 40% of KFC transactions.
To give you a bit of background as to what’s been going on, KFC is in the process of upgrading the software it uses to send us transaction data. Unfortunately, this has been causing quite a few outages with their servers, and even once the new software is successfully installed there’s some manual work that needs to be done to get the receipt integration back up and running.
We’ve been working with them to try to push the rollout through as quickly as possible, but ultimately there’s little that we can do other than wait. The good news is that they’ve told us the work is being prioritised this month, but we’ll have to wait and see.
It’s likely we didn’t receive your transaction data on the merchant side, which is why your receipts have got stuck in pending. I can ask our engineers to take a look and see whether they can manually trace the data if you’d like to DM me the date, time, and amounts.
I’m sorry for this - I know it’s not ideal