Money which decreases the amount owed to Monzo is a payment - whether that’s a refund, or a payment by the user.
As it states “payment” I took it to mean any payment (transfer of money) against the original amount, not “user payment” etc.
Just my $0.02 
If you pay off early, you may save on some of the interest, as it expects that interest to be based on the whole time period, which may reduce if you pay early - I don’t know if this is the case, I never ever use interest payments on Monzo Flex.
And I took it to mean payments made by the user/withdrawn as per scheduled instructions.
Hence the term “Ambiguity”. Don’t you think it is reasonable that this warrants Monzo to revisit it’s T&C’s and make what payments and refunds mean clearly?
Sure, but if you feel so strongly about it - go raise a complaint with Monzo then.
Have you paid off your remaining flex amount that you owe?
Isn’t it open to being exploited if you can simply get a refund and avoid paying interest. You’ve borrowed money for free?
How would you exploit it?
Thanks, yes I’ve now raised this with Monzo’s customer support and they did escalate it already.
As my payment isn’t due until the 10th, I haven’t paid it yet. I did look into making an early payment yesterday. Didn’t reduce interest by very much since it was already less. I do understand the amount is negligible. It’s not about the money at all and rather on the importance of clarity in financial products.
I dunno, that was my question directed towards the more knowledgeable people who have commented in here 
There must be a reason that refunds are treated as payments. Surely it’s not a massive oversight, someone must have programmatically factored this in as a condition
Or could’ve just set an isPaymentPlanEditable flag to be false whenever there is a change to the amount payable regardless of if it’s a refund or a user-made payment.
That was my point. Someone has made it this way, and it must be for a reason?
If it’s indeed for a reason and wasn’t an oversight, they would’ve mentioned it in the T&C or would have a reason for not mentioning it? That’s why I made this post tbh.
Thanks for chipping in.
Hey @adithya.ll
Sorry for the back and forth and confusion.
If you “Pay off extra” (Don’t kick Pay £0.94 now) on the transaction page you posted above you should be able to pay the remaining 75p without paying any interest.
This isn’t very clearly displayed in screenshot you took at could’ve been better explained when you reached out to us in the app.
As mentioned above, it’s a bit of an edge case where the payment has automatically been set to the minimum payment since you didn’t chose an instalment plan and then the merchant has refunded the transaction, but not quite made a full refund for one reason or another (likely the FX rate changed).
This is something we’ll take away and look to make clearer. If you have any issues feel free to DM me.
Wow. This was the expected behaviour. Had Monzo support said this, it would’ve made everything simpler and would’ve saved me from a couple of insults as well.
Can confirm this works as it’s supposed to now.
Although the post payment screen could use some edits too. It still says £0.18 remaining but I can confirm it says paid off after I exit this screen.
So, to all those who argued blindly that it was the way it’s supposed to be, it’s okay to not understand things, it’s okay to not argue about something you don’t understand about. It’s definitely okay to pitch in suggestions and questions in this space.
What’s not okay is to throw insults at others and defend Monzo blindly even if you don’t understand context. Criticism and bug reports will how any company would develop. And the forum’s purpose is to discuss issues.
I hope everyone remembers that no matter how regular they are.
Excellent response Theo, and thank you.
The issue reported here did give me some pause for thought in using Flex as my main credit card (which I have been doing since the Apple Pay integration), so I’m glad you’ve come along and clarified the situation (and solve the issue for the person effected).
From what I see, you paid in USD, the exchange rate must’ve changed in the few days it took to get the refund
What would happen if someone clicked pay £0.94 - would Monzo just keep that extra interest? 
The remaining amount would probably go back on the users Monzo Flex account as a credit. Then again that’s my best guess, who knows how it would work in reality. 
The interest certainly shouldn’t be 19p though for a few days. How are they calculating that? Even if you were paying the interest, it shouldn’t have been applied in advance and would amount to probably a penny or two.
Raise a complaint if you have to, but that amount of interest doesn’t make sense.
Interest with Monzo flex is added when you choose the installment plan to make it clear. If you pay off extra the interest isn’t owed & is removed from the total.
Who ever keeps flagging this, get a life 
what did it say? (i’ve not been reading this thread)
