First Direct - feedback and general chat

Kind of… They have the Bonus savings account which pays 2.6% , which is only given in the months you don’t make a withdrawal. If you make a withdrawal then the rate is .65% for that month. Essentially an easy access with friction savings account.

FD has become my main account now having moved over from NatWest. The app for NatWest functionality wise is leagues ahead of FD, almost neobanky imo. However the CS is terrible and there’s no branches near me at all. So because of that I decided to go with FD. The CS has been top notch, waaaaay better than Monzo and Chase of the fintechs and hands better than any high street bank… The only minor negative has been the app, visually I really vibe with the style the monochromatic minimalist style is :ok_hand:t4:. Notifications really is the only thing I want them to add…

Sorry maybe a bit of long winded answer!

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Thanks for the info I appreciate it! So it’s easy access but you lose the better rate for that month if you take money out, I guess it doesn’t effect previous or later months rate?

Looking in the app I can only see the 7% savings account…

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Nope just that month. Then the next month it returns to 2.6% as long you don’t sup into it again. Unlike the 7% regular saver the interest is paid monthly too. Which I always find motivating to keep on saving personally :sweat_smile:

You have to ring them up to set up the savings accounts though. Which didn’t take long and the CS rep that helped me was at pains to make sure I knew what the situations with each of the accounts was.

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Has it really been that long?

Away from notifications (which would be nice, but not essential) I’d really like them to do just two things.

Custom pay-periods
Transactions to show in insights even while pending

Honestly those two things and it does all I need it to.

All their savings accounts are shown on their website, but only the Regular Saver and the Cash ISA are shown in the app.

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I’d say the feature I want the most is rounds ups. Most places do them now and I find they’re a nice little booster to saving. I was kinda surprised to see that FD didn’t do that. Feels like a fairly ubiquitous feature nowadays…

You have to call to open the bonus saver one over the phone, which is a transfer to another team.

Their app needs some upgrades IE remove pending transactions, have available balance on home page and get notifications into play alongside full product availability about to be done through app without human intervention.

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Probably longer. Certainly as long as the age of Monzo who must have been in existence for at least 5 years.

Seven years. I opened my Mondo account in 2016.

Ditto

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I bet TSB will enable notifications earlier :slight_smile:

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FD wouldn’t hire me.
Also they lack notifications, co op bank will be quicker at showing pending transactions