Fingerprint unlock and authentication disabled after update (Android)


#1

Before updating to the latest Monzo app from Google Play (yesterday I believe), both the “Use fingerprint unlock app” option and the “Use fingerprint for authentication” option were enabled and working as expected, but after the app was updated they were automatically disabled. After enabling them again, everything works just fine but they shouldn’t have been disabled in the first place.


(Hugh Wells) #2

Hey :wave:

Thanks for posting :slight_smile:

Would you be able to walk me through this?


#3

The options were enabled before installing the new version of the monzo app through the google play store. After the installation, they were disabled and I could access the app without using the fingerprint. I didn’t disable those options, it happened through the update.

If someone enables the fingerprint unlock it’s probably because they want or need a second layer of security aside from the phone lock screen so if an update disables this feature then it defeats the purpose.


#4

Just an update on this. After the latest upgrade of the Monzo app the fingerprint settings remained unchanged.