Mr_Moss
(Oliver Moss)
23 August 2019 14:42
1
This has been discussed before under: Fingerprint ID problem
However I feel the response wasn’t really fair. During the summer sometimes my fingers can get a bit clammy, which screws up my fingerprint sensor on my phone - meaning I can’t get into the Monzo app.
If it detects there has been multiple failed attempts, perhaps offer to login with your PIN? On the previous thread they suggested simply turning off the fingerprint login - but that’s a bit of a lazy answer isn’t it? It works 99% of the time, but just for that 1% it wouldn’t hurt to have a backup?
nickh
23 August 2019 15:09
2
Hey @Mr_Moss - Welcome.
If you can’t use the fingerprint sensor, surely you couldn’t access the phone to open the Monzo app anyway?
Unless you don’t have that authentication on your phone in the first place?
1 Like
Ordog
((╯°□°)╯︵ ┻━┻)
23 August 2019 15:11
3
Good job we don’t have a long summer then
2 Likes
Modo
(Charlie)
23 August 2019 15:14
4
No, because iPhone would say “TouchID failed, enter passcode to unlock iPhone”. @Mr_Moss is simply asking that Monzo does the same thing.
3 Likes
Mr_Moss
(Oliver Moss)
23 August 2019 15:31
6
I have it set so my app requires fingerprint to login regardless of whether or not the phone is unlocked
Mr_Moss
(Oliver Moss)
23 August 2019 15:31
7
Exactly this, except I use android haha
Ordog
((╯°□°)╯︵ ┻━┻)
23 August 2019 15:40
9
To be fair, this bank holiday is predicted to be a scorcher
This feature has already been suggested. You can vote for it here:
I’m a climber. On a semi-weekly basis I end up destroying the tips of my fingers and subsequently logging into my phone becomes problematic. Android has this covered by also giving me a pin entry but with Monzo I have no such luck. After an indeterminate number of fingerprint attempts I get to use a magic email link, so I have to switch app, load email, etc, just to check the notification I just got.
I’m looking forward to the Pixel4’s “faceId” but I don’t know how long it’ll be before Monzo su…
1 Like
Mr_Moss
(Oliver Moss)
23 August 2019 17:30
11
Oh I missed that, thankyou!