I’ve just changed phones and I seem to remember that I used to logout of the Monzo app on the previous phone and then used fingerprint to log back in … anyway I have now done as you’ve said (ie not logged out but just closed the app) and all is well. Thanks.
I also remember that there used to be a way in the app to go into help and click on a ‘live chat’ session … someone might not get back to you immediately but you could register a question and be told that someone would deal with the query in due course … which was usually not very long ie what I would call ‘semi-live’ chat.
No problem As far as I recall logging out of the app has always made you go through the email “magic link” process. If you’ve now got fingerprint authentication turned on you’re safe to just close the app.
RE live chat.
Monzo were getting inundated with too many questions that people could find the answer to themselves quite easily. So a lot of the wait time was down to people asking things that could be answered in one sentence.
Monzo now want you to search the help articles to “self help” first before contacting them. If you don’t find anything in there I believe you’ll then see an option to open a chat.
It’s worded much better from someone at Monzo here: