# Farcical in-app support **URL:** \ **Category:** Feedback & Ideas\ **Created:** [27 October 2021 08:02 UTC](https://community.monzo.com/t/farcical-in-app-support/124802 "2021-10-27T08:02:59Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![PatMan](https://avatars.discourse-cdn.com/v4/letter/p/cab0a1/32.png) [@PatMan](https://community.monzo.com/u/PatMan)\ **Post date:** [27 October 2021 08:02 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/1 "2021-10-27T08:02:59Z")
So, after years of problem free banking with Monzo I’ve just had my first experience of Monzo in-app support - it’s terrible! After waiting for replies & being transferred randomly I was told that the problem would be passed on to their “payments team” who will be in contact with me within 24 hours. Seriously? No answer as to why or if I can still use my account in the meantime & no more answers to any questions until then. This is not support at all, it’s absolutely farcical. ---
**Author:** ![DaveJ](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davej/32/73301_2.png) [@DaveJ](https://community.monzo.com/u/DaveJ)\ **Post date:** [27 October 2021 08:05 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/2 "2021-10-27T08:05:23Z")
So they’ve passed it on to someone who can deal with the query, sounds like they’ve done something to be fair. There’s no context in your post to be able to see how ‘farcical’ it’s been. I’ll just take your word on that. ---
**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\ **Post date:** [27 October 2021 08:08 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/3 "2021-10-27T08:08:34Z")
Has your account been blocked? If yes then they can’t tell you any more ---
**Author:** ![PatMan](https://avatars.discourse-cdn.com/v4/letter/p/cab0a1/32.png) [@PatMan](https://community.monzo.com/u/PatMan)\ **Post date:** [27 October 2021 08:09 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/4 "2021-10-27T08:09:04Z")
24 hours waiting time for support is farcical in any industry, but especially the banking industry. I need to make a payment now. Today. They couldn’t even tell me if I could still use my account - they had absolutely no idea what’s going on. That’s farcical. ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [27 October 2021 08:12 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/5 "2021-10-27T08:12:34Z")
It isn’t farcical. You have a problem, you’ve had a reply, your problem has been escalated and you’ll get a reply within 24 hours. It’ll likely be sooner, that’s just worst case. ---
**Author:** ![PatMan](https://avatars.discourse-cdn.com/v4/letter/p/cab0a1/32.png) [@PatMan](https://community.monzo.com/u/PatMan)\ **Post date:** [27 October 2021 08:16 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/6 "2021-10-27T08:16:22Z")
Wow. How many staffers are using this forum? @Revels: Please refrain from posting in my threads. Thank you. ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [27 October 2021 08:17 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/7 "2021-10-27T08:17:58Z")
As you were told the last time you made an angry ranting thread, this community is 99% Monzo customers/people who talk about banking. You’re not going to get a Monzo staff reply. ---
**Author:** ![DaveJ](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davej/32/73301_2.png) [@DaveJ](https://community.monzo.com/u/DaveJ)\ **Post date:** [27 October 2021 08:18 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/8 "2021-10-27T08:18:36Z")
None of us work for Monzo, just clearly pointing out you’ve had a response and it’s being escalated to a team that can tell with whatever this issue is. ---
**Author:** ![PatMan](https://avatars.discourse-cdn.com/v4/letter/p/cab0a1/32.png) [@PatMan](https://community.monzo.com/u/PatMan)\ **Post date:** [27 October 2021 08:19 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/10 "2021-10-27T08:19:49Z")
That’s too slow & not good enough. ---
**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\ **Post date:** [27 October 2021 08:20 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/11 "2021-10-27T08:20:06Z")
You do know that’s not how this works, right? You’re on a forum, anyone can reply. If you don’t want that then just deal directly in app ---
**Author:** ![PatMan](https://avatars.discourse-cdn.com/v4/letter/p/cab0a1/32.png) [@PatMan](https://community.monzo.com/u/PatMan)\ **Post date:** [27 October 2021 08:20 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/12 "2021-10-27T08:20:41Z")
No answers in the app. ---
**Author:** ![Revels](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/revels/32/120556_2.png) [@Revels](https://community.monzo.com/u/Revels)\ **Post date:** [27 October 2021 08:21 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/13 "2021-10-27T08:21:03Z")
> [@PatMan](#): > > No answers in the app > [@PatMan](#): > > I was told that the problem would be passed on to their “payments team” who will be in contact with me within 24 hours. ? ---
**Author:** ![DaveJ](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davej/32/73301_2.png) [@DaveJ](https://community.monzo.com/u/DaveJ)\ **Post date:** [27 October 2021 08:21 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/14 "2021-10-27T08:21:42Z")
Well unfortunately it is, what it is. No one said it’ll take that long, that’s just an estimate. Without any context about said problem, I can’t agree or disagree with your comments about how it’s farcical. Having a rant won’t get you anywhere to be fair. Grab a brew and chill until they reply. ---
**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\ **Post date:** [27 October 2021 08:22 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/16 "2021-10-27T08:22:17Z")
They’ve given you then answer, someone will come back to you. There’s nothing the forum can do to help If it’s a payment over £10,000 then a specialist team needs to deal with it If it’s that your account has been blocked then a specialist team needs to deal with it and they have to be very vague ---
**Author:** ![PatMan](https://avatars.discourse-cdn.com/v4/letter/p/cab0a1/32.png) [@PatMan](https://community.monzo.com/u/PatMan)\ **Post date:** [27 October 2021 08:23 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/17 "2021-10-27T08:23:30Z")
I’m not on the forum looking for help, I’m here to leave feedback of my experience. If you don’t like it, don’t post. ---
**Author:** ![DaveJ](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davej/32/73301_2.png) [@DaveJ](https://community.monzo.com/u/DaveJ)\ **Post date:** [27 October 2021 08:23 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/18 "2021-10-27T08:23:59Z")
That feedback doesn’t do anything though unfortunately. ---
**Author:** ![DaveJ](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/davej/32/73301_2.png) [@DaveJ](https://community.monzo.com/u/DaveJ)\ **Post date:** [27 October 2021 08:24 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/19 "2021-10-27T08:24:29Z")
Raise a complaint in chat and it will be investigated for you 👍 ---
**Author:** ![PatMan](https://avatars.discourse-cdn.com/v4/letter/p/cab0a1/32.png) [@PatMan](https://community.monzo.com/u/PatMan)\ **Post date:** [27 October 2021 08:24 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/20 "2021-10-27T08:24:40Z")
I never said it did. It’s here for customers to leave their feedback. That’s what I’m doing. ---
**Author:** ![coffeemadman](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/coffeemadman/32/124177_2.png) [@coffeemadman](https://community.monzo.com/u/coffeemadman)\ **Post date:** [27 October 2021 08:35 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/21 "2021-10-27T08:35:43Z")
Monzo have their processes, though it’s not clear what the issue was; feel free to expand a little? If it’s too slow, it might be time to consider another bank that will do (whatever you are trying to do) quicker for you. ---
**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\ **Post date:** [27 October 2021 08:41 UTC](https://community.monzo.com/t/farcical-in-app-support/124802/22 "2021-10-27T08:41:08Z")
You’ve posted this in the ‘done’ section. So are you now happy with the outcome? [Next page](https://community.monzo.com/t/farcical-in-app-support/124802.md?page=2)