When my friend applied for the account for the first time, he filled in the wrong information, which resulted in failure. Then he could not apply again with the same email address and phone number
Your friend will need to email firstname.lastname@example.org
You’ve put this in the feedback category.
Are you just wanting to provide detail of your experience because you’ve since moved on or are you looking for help? I ask because there doesn’t seem to be a question in your message.