# Exchange rate in Euro **URL:** \ **Category:** Help\ **Created:** [2 November 2017 11:13 UTC](https://community.monzo.com/t/exchange-rate-in-euro/26599 "2017-11-02T11:13:35Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![anon93861064](https://avatars.discourse-cdn.com/v4/letter/a/8491ac/32.png) [@anon93861064](https://community.monzo.com/u/anon93861064)\ **Post date:** [2 November 2017 11:13 UTC](https://community.monzo.com/t/exchange-rate-in-euro/26599/1 "2017-11-02T11:13:35Z")
Hi. Im very confused. I have made payment in Germany. One of them on 28 October 22.50 exchange rate 1.12 another one 22.54 exchange rate 1.15. What is going on? ---
**Author:** ![anon72173902](https://avatars.discourse-cdn.com/v4/letter/a/b38774/32.png) [@anon72173902](https://community.monzo.com/u/anon72173902)\ **Post date:** [2 November 2017 11:16 UTC](https://community.monzo.com/t/exchange-rate-in-euro/26599/2 "2017-11-02T11:16:03Z")
Currency fluctuation, stock markets etc etc ---
**Author:** ![mark1](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/mark1/32/2467_2.png) [@mark1](https://community.monzo.com/u/mark1)\ **Post date:** [2 November 2017 11:16 UTC](https://community.monzo.com/t/exchange-rate-in-euro/26599/3 "2017-11-02T11:16:11Z")
It’s what ever the Mastercard rate at the time is, however it would seem very odd if it happened on the same day. ---
**Author:** ![nexusmaniac](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/nexusmaniac/32/3193_2.png) [@nexusmaniac](https://community.monzo.com/u/nexusmaniac)\ **Post date:** [2 November 2017 11:17 UTC](https://community.monzo.com/t/exchange-rate-in-euro/26599/4 "2017-11-02T11:17:15Z")
Hey 🙂 Let’s un-confuse you shall we! 😃 Basically, once you pay you get a preliminary rate, once the merchant processes the payment fully Monzo give you the rate that Mastercard provided on the **day of the transaction settling** So if the transaction settled on the 28th for one (at 1.12) and say the 29th for another (at 1.15) that’s why there’s a difference 🙂 ---
**Author:** ![anon93861064](https://avatars.discourse-cdn.com/v4/letter/a/8491ac/32.png) [@anon93861064](https://community.monzo.com/u/anon93861064)\ **Post date:** [2 November 2017 11:18 UTC](https://community.monzo.com/t/exchange-rate-in-euro/26599/5 "2017-11-02T11:18:27Z")
It is same day… Only 4 minutes different ---
**Author:** ![anon44204028](https://avatars.discourse-cdn.com/v4/letter/a/ed655f/32.png) [@anon44204028](https://community.monzo.com/u/anon44204028)\ **Post date:** [2 November 2017 11:19 UTC](https://community.monzo.com/t/exchange-rate-in-euro/26599/6 "2017-11-02T11:19:05Z")
is one an initial pending transaction and the other a final transaction as rate may alter between the initial reservation of funds and the final demand for the money by the retailer ---
**Author:** ![mark1](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/mark1/32/2467_2.png) [@mark1](https://community.monzo.com/u/mark1)\ **Post date:** [2 November 2017 11:19 UTC](https://community.monzo.com/t/exchange-rate-in-euro/26599/7 "2017-11-02T11:19:36Z")
Does the transaction appear in black or grey text within the app? If its black, its finalised, if grey its pending so it can change. ---
**Author:** ![anon93861064](https://avatars.discourse-cdn.com/v4/letter/a/8491ac/32.png) [@anon93861064](https://community.monzo.com/u/anon93861064)\ **Post date:** [2 November 2017 11:23 UTC](https://community.monzo.com/t/exchange-rate-in-euro/26599/8 "2017-11-02T11:23:39Z")
Grey text but is not pending… It’s finalised ---
**Author:** ![anon93861064](https://avatars.discourse-cdn.com/v4/letter/a/8491ac/32.png) [@anon93861064](https://community.monzo.com/u/anon93861064)\ **Post date:** [2 November 2017 11:26 UTC](https://community.monzo.com/t/exchange-rate-in-euro/26599/9 "2017-11-02T11:26:07Z")
On this hours???.. Market is not closed ? ---
**Author:** ![mark1](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/mark1/32/2467_2.png) [@mark1](https://community.monzo.com/u/mark1)\ **Post date:** [2 November 2017 11:29 UTC](https://community.monzo.com/t/exchange-rate-in-euro/26599/10 "2017-11-02T11:29:31Z")
Use this to see what you should have got. Set 0% for the bank fee [https://www.mastercard.us/en-us/consumers/get-support/convert-currency.html](https://www.mastercard.us/en-us/consumers/get-support/convert-currency.html) ---
**Author:** ![anon93861064](https://avatars.discourse-cdn.com/v4/letter/a/8491ac/32.png) [@anon93861064](https://community.monzo.com/u/anon93861064)\ **Post date:** [2 November 2017 11:35 UTC](https://community.monzo.com/t/exchange-rate-in-euro/26599/11 "2017-11-02T11:35:02Z")
Showing 1.133… I don’t know what I have to think about it ---
**Author:** ![Dunsford](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/dunsford/32/108858_2.png) [@Dunsford](https://community.monzo.com/u/Dunsford)\ **Post date:** [2 November 2017 11:37 UTC](https://community.monzo.com/t/exchange-rate-in-euro/26599/12 "2017-11-02T11:37:02Z")
Contact :monzo: through in app chat and see if they can explain? ---
**Author:** ![system](https://global.discourse-cdn.com/monzo/original/3X/a/e/aedf2f7852aef6ffcd99f29eac49128cfbd2ecc3.svg) [@system](https://community.monzo.com/u/system)\ **Post date:** [1 May 2018 11:38 UTC](https://community.monzo.com/t/exchange-rate-in-euro/26599/13 "2018-05-01T11:38:57Z")
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