We have a similar system in Singapore- we have identity cards, and a lot of things are automated/ streamlined because we can simply sign into a govt system and arrange for a new ID, a new passport, apointments, calculate tax rebates, pay fines, and loads more I don’t know about since I’m still a fledgling adult. I logged in to the same site to collect $500 since they allocated the budget for the year and had an excess, so all eligible adults could get a nice bonus
I trust my government with my details/ I’m used to this sort of system, so I don’t have the same concerns about privacy people here might have. I find it terribly inconvenient to have to send letters to apply for things or keep trying to ring up to numbers that are constantly busy (eg I tried to ring up the embassy in London, all 4 lines of theirs were unanswered and their inbox was full).
I don’t think it’s very hard to move everything online or provide some sort of identity number (like the one you get when you vote? Or NIN). The gov.uk site gives me anxiety just thinking about it. Their contact form is limited to 250 or 400 characters and I have to fill it in 4 times just to explain myself. Then, they reply via a noreply email and I have to fill in the stupid form another couple more times to reply to them. They messed up the date for my visa and it took me 9 months to get it escalated and resolved, since I kept having to explain who I was.
I was going to ask why you guys don’t trust the govt much but I think I’ve answered my own question. It’s a shame, since it would make everyone’s lives so much easier.