# Enable incoming payments

**URL:** <https://community.monzo.com/t/enable-incoming-payments/7330>\
**Category:** Monzo Chat\
**Created:** [30 January 2017 23:50 UTC](https://community.monzo.com/t/enable-incoming-payments/7330 "2017-01-30T23:50:04Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![anon14038004](https://avatars.discourse-cdn.com/v4/letter/a/7bcc69/32.png) [@anon14038004](https://community.monzo.com/u/anon14038004)\
**Post date:** [30 January 2017 23:50 UTC](https://community.monzo.com/t/enable-incoming-payments/7330/1 "2017-01-30T23:50:04Z")

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Hi,

I’m trying to receive payments from a friend, but they keep getting messages saying I’m unable to receive payment. I’ve gone to the send money tab, and clicked the enable payments button, but they still can’t send me money. I’ve done a test transaction to them, and that went through fine. I’m running Nougat on a OnePlus Three, and have the latest version of the app available on the Play Store (1.3.4). Does anyone have any ideas for help? Cheers!

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**Author:** ![alexs](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alexs/32/2443_2.png) [@alexs](https://community.monzo.com/u/alexs)\
**Post date:** [30 January 2017 23:53 UTC](https://community.monzo.com/t/enable-incoming-payments/7330/2 "2017-01-30T23:53:40Z")

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If my [troubleshooting guide](https://community.monzo.com/t/troubleshooting-why-isn-t-this-feature-working-available-spy-open-wiki/6875) is still correct, then I expect you can’t receive payments because you’re not a verified user.

If that’s not it then I’m not sure what else the issue could be, since you’ve already enabled payments so the quickest way to get the answer is probably to ask the support team, via the in-app chat tool.

Please do let us know how you resolved the issue in the end!

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**Author:** ![anon14038004](https://avatars.discourse-cdn.com/v4/letter/a/7bcc69/32.png) [@anon14038004](https://community.monzo.com/u/anon14038004)\
**Post date:** [30 January 2017 23:55 UTC](https://community.monzo.com/t/enable-incoming-payments/7330/3 "2017-01-30T23:55:59Z")

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I’ve just had a reply from the in-app chat, it turns out I was unverified, and I just received a notification in-app to verify my identity, thanks for you help!!