Double charged for Northern Rail Train Ticket


(Stuart Dixon) #1

Hello,

I travelled with northern rail last week (15th august) from Sheffield to Hathersage on your 17:14 train to Manchester Piccadilly.

I purchased a ticket on the train and using contactless failed because of signal. This did not give me a void/rejected transaction ticket. I proceeded to put my pin in for the card and that went through correctly. After checking my bank statement I have been charged twice but the driver wasn’t able to find the transaction on his record.

Is there anything that can be done about this?

Thanks,
Stuart


#2

Contact the in app support. They’ll be able to help.


(Alex Sherwood) #3

Hi Stuart,

I wish I could be more help but although the other users in this community can guess what the cause of the double charge was & what the outcome will be, we don’t have access to the details about what happened behind the scenes here.

So I’d recommend contacting the support team via the in-app chat or by sending them a DM on Twitter, to ask them to look into this.