Don't received new card by international delivery

Help
1

It’s cost me 30 pounds to order a new card by international delivery. I don’t receive it after the expected arrive date. There are no tracking number , no support, the help article just let me reorder a new card again , then I have to pay 30 pounds again. No one is taking responsibility for the lost card, and is it so difficult for your side to provide the tracking number?

So, do I have to spend 30 pounds again to reorder a card that might possibly arrive or not

2

Have you asked support?

You won’t have to pay £30 again if it has been paid. You just need to ask support or await a delayed delivery.

2 Likes
3

Our side? Yes. We’re all just customers here, you need to speak to Monzo support.

2 Likes
4

If you can get through to someone at Monzo they will make it right, as @coffeemadman said, you won’t have to pay the £30 again.

1 Like