# Don't change PIN when requesting a card replacement **URL:** \ **Category:** Feedback & Ideas\ **Created:** [19 July 2019 09:26 UTC](https://community.monzo.com/t/dont-change-pin-when-requesting-a-card-replacement/73686 "2019-07-19T09:26:54Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Reena](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/reena/32/40775_2.png) [@Reena](https://community.monzo.com/u/Reena)\ **Post date:** [19 July 2019 09:26 UTC](https://community.monzo.com/t/dont-change-pin-when-requesting-a-card-replacement/73686/1 "2019-07-19T09:26:54Z")
Backgound When I got my new card through, (which I had already setup a PIN for, upon the request of a new card). I had to find out what my PIN number was, so I went into PIN & Card Number | Get a PIN Reminder. I went through the ID Verification and Selfie, but I had somehow accidentally got my Card Number in view of when taking my Selfie photo, so as per Monzo process they Blocked my newly activated card and sent me a replacement card. I received this, but what I would have expected was for my PIN to be the same. But what I was not told when they ordered a new one, they also requested a new PIN, (this was not needed IMO) as I knew my PIN. I thought that just because I needed a new Card (I don’t necessarily need a new PIN number too) Is it that when the request of a New Replacement Card gets placed, that the PIN also gets changed automatically? Can this be fedback to COps please? ---
**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\ **Post date:** [19 July 2019 09:48 UTC](https://community.monzo.com/t/dont-change-pin-when-requesting-a-card-replacement/73686/2 "2019-07-19T09:48:13Z")
If you request a replacement card then the PIN is the same. If I understand you correctly, when you signed up you exposed your card in a photograph so got a new card with a new PIN? ---
**Author:** ![Reena](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/reena/32/40775_2.png) [@Reena](https://community.monzo.com/u/Reena)\ **Post date:** [19 July 2019 09:48 UTC](https://community.monzo.com/t/dont-change-pin-when-requesting-a-card-replacement/73686/3 "2019-07-19T09:48:41Z")
Correct. Background I didn’t realise I had exposed my card number, so Monzo blocked my card, and automatically requested a replacement card, but they also requested a new PIN, but they did not need to request the new PIN. I didn’t request the new card from within the App myself they did it their end. ---
**Author:** ![Ordog](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/ordog/32/22446_2.png) [@Ordog](https://community.monzo.com/u/Ordog)\ **Post date:** [19 July 2019 10:05 UTC](https://community.monzo.com/t/dont-change-pin-when-requesting-a-card-replacement/73686/4 "2019-07-19T10:05:05Z")
Ahhh ok. I guess that because you exposed your bank details in a photograph your card was reported as possibly stolen? Therefore everything needs to be reset to make sure everything super secure? 🤷‍♂️ This is possibly different from simply replacing a card that is worn out or past it’s expiry date. Would be cool to find out from Monzo if there is a difference 🙂 ---
**Author:** ![Reena](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/reena/32/40775_2.png) [@Reena](https://community.monzo.com/u/Reena)\ **Post date:** [19 July 2019 11:10 UTC](https://community.monzo.com/t/dont-change-pin-when-requesting-a-card-replacement/73686/5 "2019-07-19T11:10:57Z")
Sounds good 🙂