Disgraceful service


Transferred funds to their barclays account on 21 November. After considerable frustration finally told they ummm found it on the 27th but couldnt transfer the amount to my card because whoever was on customer service couldnt do it. Now the 28th and still the same bullshit. Service gone to hell. Ill close my account and go to Atom

(Naji Esiri) #2

Hi Ray,

I’m so sorry you’ve had such a bad experience using Monzo - if it’s not already, I’d like to make sure we follow this up and get this sorted out for you right away. If you keep an eye on your forum inbox, I will message you now.

Thanks and best,



I have had TWO of your customer service people promise to follow it up. Amazingly not a single thing has been done

(Harry) #6

If one bad experience causes you to jump ship to another bank you’ll be bankless in no time.

No one is perfect. Cut them some slack.


if it had been one experience with valid answers… fine… this is the second time this has happened except this time is significantly worse. Methinks if your funds were missing for a week with no valid excuse and the funds arrive as admitted by Monzao and are not transferred to your account you might have something to say. Im saying something

(Naji Esiri) #9

Hi Ray,

Just sent you an update via DM. Please feel free to fire over any other questions you have in the meantime.



(Ray GOLDBERG) #10

an Iupdate?? Nothing received anywhere at all

(Naji Esiri) #11

If you click your avatar in the top right hand corner of your screen, you should be able to see the link to my message. It’s titled ‘update’.

(Naji Esiri) #16

Whether it’s to help solve a query or just to share their thoughts, all Monzo users (and anyone else too!) should feel happy and comfortable sharing their experiences here, both positive and negative. This sort of response isn’t what the forum is about at all - it only serves to alienate people who could bring some new and refreshing perspectives to a community; something we can all benefit from!

Diversity of opinion is what motivates us to keep improving, and at times this type of behaviour stifles voices which deserve to be heard.

Please let’s try and make all feel welcome even if their viewpoints differ to yours :slightly_smiling_face:


Hopefully he’ll be back soon to tell us how great your service was, @Naji :trophy:


Any chance of forwarding the above to a certain “global leader”?

(Allie) #20

Which one? Our world has a few right now who need that lesson :slight_smile: how about all of them?


True enough. Maybe an easy to understand guide. Using great words, all the best words, beautiful words.

(Allie) #22


(Oliver Beattie) closed #23