Disappointed changes

No live support , the speed of issues and now stopped transfers to Revolute, I’m a crowd funder investor , getting like a normal bank

There is live support. They have not stopped transfer to Revolut.

6 Likes

I have no idea what half the complaints are about?

7 Likes

OP might be referring to this topic:

https://community.monzo.com/t/high-risk-transactions/

2 Likes

I have no issues sending money to other bank accounts, live support is always there when I need it

The only thing they need is a process flow from downgrading from Premium to Plus, as I have done recently. I was using a Hot coral card on premium (due to having my metal card skimmed or something (transactions I didn’t recognise)) and they sent me another hot coral card when I declined the Plus card, surely they should have known I was using a hot coral card already?

If == Hot coral
then == don’t send new one

I know that’s complete gibberish, but you get the idea

2 Likes

You don’t get special treatment because you’re an investor I’m afraid.

Rules are there to be followed and everyone is treated equally.

4 Likes


No live chat and Revolute I assume is money send

Live chat/chat is semantics.

You got the info wrong and MoneySend isn’t a transfer. It’s a card transaction.

It’s never been live chat

Moneysend appears to be a US app for international payments. What does the help article they linked say?

Try a normal transfer

I can confirm you can transfer to Revolut, I did it a few hours ago. I used the Open Banking workflow in the Revolut app :slight_smile:

3 Likes