Direct Debit amended amount not shown

Here’s a strange one.

Have a DD for broadband. Recently, I changed my package which resulted in my bill being a few pounds less. Sure enough, in the main page the predicted amount to be taken in a couple of days shows up correctly, but in the payments tab it has the old amount.

Why?

As far as I know, it doesn’t update the amount in the Payments tab until it’s been taken.

4 Likes

This is correct - I had a bill do exactly this last month. The predicted in my home screen was correct but it didn’t update in scheduled payments until the payment was ‘formally’ taken.

1 Like

Yes, just happened to me today. DD now reflects (new) predicted debit.

Thanks.

1 Like

Like other banks, the Payments tab simply reflects the last payment.