# Didn’t receive the sms code

**URL:** <https://community.monzo.com/t/didn-t-receive-the-sms-code/56840>\
**Category:** Help\
**Created:** [3 January 2019 15:00 UTC](https://community.monzo.com/t/didn-t-receive-the-sms-code/56840 "2019-01-03T15:00:16Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Bibianeblondy](https://avatars.discourse-cdn.com/v4/letter/b/cab0a1/32.png) [@Bibianeblondy](https://community.monzo.com/u/Bibianeblondy)\
**Post date:** [3 January 2019 15:00 UTC](https://community.monzo.com/t/didn-t-receive-the-sms-code/56840/1 "2019-01-03T15:00:16Z")

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Hi, I am trying to create my account with the app but I not receiving the code via text message, can you help me?

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**Author:** ![jwhiterz](https://avatars.discourse-cdn.com/v4/letter/j/c68b51/32.png) [@jwhiterz](https://community.monzo.com/u/jwhiterz)\
**Post date:** [3 January 2019 15:04 UTC](https://community.monzo.com/t/didn-t-receive-the-sms-code/56840/2 "2019-01-03T15:04:19Z")

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Hi,

Best check youv’ve put the right mobile number in first. If you’re still having issues email [help@monzo.com](mailto:help@monzo.com) they can then look into this 🙂

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**Author:** ![Bibianeblondy](https://avatars.discourse-cdn.com/v4/letter/b/cab0a1/32.png) [@Bibianeblondy](https://community.monzo.com/u/Bibianeblondy)\
**Post date:** [3 January 2019 15:29 UTC](https://community.monzo.com/t/didn-t-receive-the-sms-code/56840/3 "2019-01-03T15:29:09Z")

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Ok I’ll email them, thanks for your help!