Delayed Transactions


#1

Hi,

I have a monthly subscription that never seems to quite work right? Payment comes out at the start of the month (last day of the month due to time zones), then a couple of days later i get another payment out and then a week later i get a refund

Is there anything Monzo can do to clean these up?

Thanks!


(Emily Jones) #2

Did you get any further with this? Looks more likely to be an issue with Stardom World - have you reached out to them? Otherwise maybe email help@monzo.com?


(Richard Bairwell) #3

I’ve had something similar with payments (automatically subscriptions and ‘one-off purchases’) from Blizzard Europe (in France). The pre-auth goes in, waits a couple of days, and then gets refunded and then the amount is actually taken in a third transaction.


#4

I’ve not, I’ll try email Monzo, thanks.

I’ll try SW too if they don’t have any suggestions, though they’re japanese based so don’t know how far I’ll get with them! :see_no_evil:


(Emily Jones) #5

I notice as well you have the default shopping image as the logo. Don’t know if you’re aware, If you go into one of the transactions, you can let Monzo know a company’s Twitter account and they will update the logo to match. Had a look and this one seems to be @wwr_stardom. This might not bother you though - I just have too much time on my hands :smile:


#6

I am thanks, I did send a non twitter logo a while back as their Twitter logo tends to be a photo rather than the logo and it hasn’t changed yet, thank you though!