Customer Support Growing Pains

[Demmedelusive (Graham)]

Couple of very similar threads developed here methinks…

Monzo Customer Service - Recent Experience

To get the degree of feedback from both @Rika and @simonb, particularly that relating to the challenge of delivering an increasingly complex support service, is impressive indeed. Not long ago, we’d not even have thought to ask the question. Banks certainly wouldn’t have thought to answer it. Thanks…