Greetings fellow Monzonaughts.
I’ve had a few chats recently with the Customer Service team and I have noticed that for me, one thing that’s really lacking is setting clear expectations whenever a follow up is required.
I’ve been told on a number of occasions “As soon as we hear back from follow up team here we’ll let you know.” On occasions this promise hasn’t been fulfilled and I’ve had to go chasing for an update. It would be great even if the Customer Service team can suggest clear timescales on how long follow ups can be expected to take.
Does anyone have any other experiences they can share of Customer Service not meeting expectations and what do you think can be improved?