Crowdfunding is open to new investors!


#206

Hello @Zvezda, it’s not a case of fixing the app. iOS and Android OS handle custom icons differently. We tried this for Android recently and it broke the app :grimacing:


(Kolok) #207

Does someone have a picture of the investor card?


(Natalia) #208

I see, OK, thanks!


#209


(Hugh Wells) #210

Afraid not :disappointed: They are different card stock


(Abe) #211

I know this is probably not the done thing, however, I have tried ALL options and nothing is working. I have been doing it since 10.10am!!!

Please help, I’ve read the form 20x times and understand it, OK my dyslexia might be an issue, but I’m going to miss out!!!


#212

Can you open an urgent chat in the app and someone can take a look :blush:


#213

Are you having an issue with the 7 questions that it asks?


(Tom ) #214

You need to select the type of investor you are.

Perhaps you are looking at the “read prospectus” bit - the actual invest button you need to scroll to the bottom.


(Sam H) #215

I’m getting a “Sorry, there was a problem. Please try again and contact us if it continues” message when trying to replace my card. Must be high demand I guess :sweat_smile:


(Ben Talbot) #216

Mine just went through fine a minute ago


(Nick) #217

What option do I choose when selecting to get the new card?


(Michael) #218

When can I request my Investor Black Metal Card, with Hot Coral Core? :eyes:


#219

Did you freeze it first?


(Sam H) #220

Yep, only way to order a new card I believe.


#221

Can you update the Apple Pay card image without ordering a new card?


(Daze) #222

I’ve just done this & personally selected “Asked by customer services”. I don’t imagine it matters too much either way? At least I hope not. My card replacement request went through just fine - says it’ll arrive Sunday 9th!


(Natalia) #223

Feel free to tell us what you see on the screen and we will take you step by step :slight_smile:


#224

You basically select the worst possible outcome on each question


(Daz Fisher) #225

Got my shares :blush: