# Contradictory information about ATM fees **URL:** \ **Category:** Bug Reports\ **Created:** [2 December 2020 05:29 UTC](https://community.monzo.com/t/contradictory-information-about-atm-fees/109766 "2020-12-02T05:29:27Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![o99](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/o99/32/83033_2.png) [@o99](https://community.monzo.com/u/o99)\ **Post date:** [2 December 2020 05:29 UTC](https://community.monzo.com/t/contradictory-information-about-atm-fees/109766/1 "2020-12-02T05:29:28Z")
Issue: My limits page (Accounts \> limits) contains text indicating I can only withdraw up to £200 fee free every 30 days (screenshot 1). However my fees & allowances page says I have unlimited free free ATM withdrawals in UK and EEA (screenshot 2). The information in the two locations is contradictory. The info I see in the fees & allowances page is what I expect (based on email I received about fee changes), so the text on the limits page needs reworking or removal to avoid confusion. Details to reproduce: N/A OS: iOS Device: iPhone SE 2020 App Version: 3.61.0 Screenshot 1 (limits page) ![image](https://global.discourse-cdn.com/monzo/original/3X/2/d/2d7be639369f7fd77d3b77bf14f79478f08fcf3a.jpeg) Screenshot 2 (fees and allowances page) ![image](https://global.discourse-cdn.com/monzo/original/3X/b/0/b0f50bb05b243a5afc63b7754c2a9cbc5a51c11d.jpeg) ---
**Author:** ![Rat\_au\_van](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/rat_au_van/32/49103_2.png) [@Rat\_au\_van](https://community.monzo.com/u/Rat_au_van)\ **Post date:** [2 December 2020 07:18 UTC](https://community.monzo.com/t/contradictory-information-about-atm-fees/109766/2 "2020-12-02T07:18:47Z")
My contradictory advice is different ![image](https://global.discourse-cdn.com/monzo/original/3X/3/a/3acf704e56c09095aadf7357e0b2e308548d3a91.jpeg) And number 2 ![image](https://global.discourse-cdn.com/monzo/original/3X/3/a/3a98c633cf05b3386d1022b5fefe2a1bfe8a00cf.jpeg) ---
**Author:** ![o99](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/o99/32/83033_2.png) [@o99](https://community.monzo.com/u/o99)\ **Post date:** [2 December 2020 09:12 UTC](https://community.monzo.com/t/contradictory-information-about-atm-fees/109766/4 "2020-12-02T09:12:02Z")
> [@michaelw90](#): > > But hopefully with screenshot 2 you can see what the fees are pretty clearly. The fees page itself is clear\* but if Monzo provides contradictory information elsewhere you can never be entirely confident which source is correct. \*Although isn’t obvious that each of fee items are tapable links, but that’s another matter ---
**Author:** ![alexlord\_y2k](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/alexlord_y2k/32/8303_2.png) [@alexlord\_y2k](https://community.monzo.com/u/alexlord_y2k)\ **Post date:** [26 August 2021 20:16 UTC](https://community.monzo.com/t/contradictory-information-about-atm-fees/109766/5 "2021-08-26T20:16:38Z")
This really does feel contradictory. I am clearly told by the app the same as screenshot(s) #1 above. It is clearly stating that withdrawal exceeding £400 in 30 days will lead to a charge, whereas my ATM page advises “unlimited”. [https://monzo.com/blog/withdrawal-and-card-delivery-fees](https://monzo.com/blog/withdrawal-and-card-delivery-fees) seems to explain the disparity being due to the fact someone who pays a direct debit, or deposits over £500 has “increased limits”. **But if I am relying on the app, I have contradicting advice.** I am _still_, despite reading all of the above, a bit unsure. A tweak is needed to the app to simplify the advice, so that you only reference the ATM allowances page in order to understand your current (personal) position. I’d suggest the reference to it being split current/joint account should have prominence too.