They closed my complaint and given me £3 for the trouble.
Looks completely random depending on who you ask!
Got a goodwill gesture of £10 and confirmation it’s with the specialist team, so as long as it’s resolved within 3 months then I haven’t lost any money on my Monzo Extra. Little bit frustrating with the amount of chasing required but not a bad compensation. It does illustrate that the goodwill gestures are wildly inconsistent, though.
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My app now shows this. It is helpful to know they are aware of connection issues, I guess it might help reduce support requests.
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Same issue here - Barclaycard not connecting and this was one of the main reasons I upgraded to Monzo Extra.
Support have confirmed it’s a known issue with Barclays but there’s currently no ETA. What’s frustrating is that the Barclaycard connection is working fine on other budgeting apps like Snoop and Emma, and some users here have already received goodwill credits / partial refunds while others (like myself) have been refused.
It would really help if Monzo could clarify whether customers paying for Extra will be credited or have billing paused while this feature is unavailable, and whether there’s any realistic timeline for a fix. Charging the full subscription for something many of us specifically upgraded for with no ETA doesn’t feel right.
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Surely you can just end your paid membership? This is a Barclays issue not a Monzo issue, so you’re free to leave if it isn’t suiting your needs, and follow the forum to check when it’s resolved.
I’d argue it’s a Monzo issue, it may have been a change Barclay’s end but nobody else seems to be having issues with it and we’re now just over a month since the first report.
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Agreed. Still works fine through Open Banking with my (free) NatWest account.
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It’s a Monzo issue because all other open banking apps work fine. It’s on Monzo because they are the ones who chose to implement their connection differently to everyone else.
Also it’s on Monzo because, after a month, they could have come up with a fix, however temporary, e.g. by manipulating the ID they generate to work with the new way Barclays send them their data, rather than insist on waiting for Barclays to sort it out - which, I don’t think they would or should, as open banking still works with literally every other app.
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Just downgrade if you’re not happy with the service. It’s what people generally do when it isn’t working for them any more.
Monzo ever planning to fix this I actualy got my barclaycard becuase it was one of the accounts I can connect to my monzo
Cancel the plan and give the reason that Barclaycard connection isn’t working. If enough people do that I’m sure fixing it would be a higher priority
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@_lewis, sounds like you’ve identified a weakness in your integration.
Rather than waiting for Barclaycard to come back (as it’s unlikely they’ll change their message for one customer) why not fix your side? Presumably you’re using a CDC and UUID so so a fairly simple change to the logic would protect you across the whole open banking in case anyone else makes a change. If not, you definitely need a UUID rather than a concat!
Also, it’s really annoying that the nee connection service has been dropped. I was told by customer services to remove the account and re-add which I now cant do as the option is unavailable- which means I cant see my balance anymore!
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Careful, they don’t like people pointing out their mistakes 
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Hopefully Monzo can understand this and adapt their own system as they seem to be the odd one out.
With regards to re-adding Barclaycard, you can do that by selecting the Barclays option (if you have the Barclays app), that works and will resume showing your Barclaycard balance in the Monzo app.
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Get this guy a job at Monzo
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Huzzah!
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Well mine now shows transactions to 12th Jan. But I have made some after that date, and they’re not showing. Weird.
Good timing for this to come back - there’s a transaction on my card that I don’t recognise that I probably wouldn’t have spotted otherwise.
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