# Confirming my Identity

**URL:** <https://community.monzo.com/t/confirming-my-identity/179530>\
**Category:** Help\
**Tags:** android\
**Created:** [28 May 2025 08:27 UTC](https://community.monzo.com/t/confirming-my-identity/179530 "2025-05-28T08:27:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Samantha.Krommendijk](https://avatars.discourse-cdn.com/v4/letter/s/ecc23a/32.png) [@Samantha.Krommendijk](https://community.monzo.com/u/Samantha.Krommendijk)\
**Post date:** [28 May 2025 08:27 UTC](https://community.monzo.com/t/confirming-my-identity/179530/1 "2025-05-28T08:27:08Z")

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I recently upgraded my phone and initially struggled to login to my account, Monzo couldnt confirm my identity. They have since confirmed my identity. However i continue to receive messages advising me to confirm my identity by revealing my pin and submit a new video. My identity has been confirmed, so i am unable to submit a new video, but i keep receiving the same message over and over.

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**Author:** ![Carlo1460](https://dub1.discourse-cdn.com/monzo/user_avatar/community.monzo.com/carlo1460/32/122202_2.png) [@Carlo1460](https://community.monzo.com/u/Carlo1460)\
**Post date:** [28 May 2025 09:07 UTC](https://community.monzo.com/t/confirming-my-identity/179530/2 "2025-05-28T09:07:17Z")

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If you follow the forgotten pin process from your card tab it should let you complete a new video and it used to (by memory) remove the identity issue.