What? If your card was a 3ton weight and looking on the back was impossible or you had to call your local branch and ask for permission to look on the back you might have a point.
But flip it over. It’s really not rocket science.
8 Likes
By the way, I’m not going to be replying to your messages because I don’t want to get into a stupid argument about something we will never agree on.
3 Likes
My original point, was that Curve and Starling and whoever have actually had to relocate the contactless symbol back onto the front of the card because some customers are too stupid to find it on the back.
Customers are stupid.
6 Likes
Are these actual Santander card designs that they will be rolling out in other countries?
The overall design does match the credit card that Santander removed a few months ago.
3 Likes
Have you got a picture of the back?
4 Likes
Maybe those Santander cards aren’t contactless? How would we know?
7 Likes
This is true, very true.
But it doesn’t excuse their confusion as reasonable.
4 Likes
Oh wait… after 7 hours I’ve realised they do!
A shame my 3D Secure has timed-out now.
1 Like
In fact, how do you really know what bank has issued them? It doesn’t have the word ‘Santander’ on the front.
3 Likes
Yeah, I think we can agree to disagree (and really, we don’t actually disagree on much except for a technicality).
4 Likes
What difficulties stop you from seeing a logo on the back but not the front?
There are some things I don’t look at the back of that often, my tv for example, or wardrobe.
But I do spin my card around whenever I want to pay for something online. It’s a big enough logo in the grand scheme of things too. Not like you’re looking for a tiny dot.
6 Likes
I will actually not reply now to anymore of these childish comments about things being on the back of the card. I know I said I would ignore them, but that was mostly to get you to stop and move on, clearly that didn’t work.
And for the person comparing a contactless symbol to a card number, they are clearly different. One is a small symbol mostly tucked into the corner of a card and is also something not all cards have as some cards aren’t contactless.
A card number is a lot more visible and is something all cards (or essentially all cards?) have.
What difficulties stop you from seeing a logo on the back but not the front?
If you are asking that, you clearly don’t understand the difficulties some people face in life and the difficulties some people face when things aren’t quite how they expect. I’m not an expect which is why I don’t feel best placed to try to educate you about it, but I hope you learn from this and stop calling people stupid just because they don’t know about contactless symbols being on the back.
4 Likes
After discussing the Nationwide card a few weeks ago, I remember people wondering why the accessible features were as standard rather than being only for those who ask and I think Natwest gives a simple but understandable answer to this.
“Everyone’s card will have accessible features, which takes away the stigma of having a different card for vulnerable customers, such as those with dementia.”
For some people, there will be a stigma around asking which may stop them asking at all. Giving accessible cards as standards removes this completely. Yes, the card may look a bit less polished, but at least it means being who need it will get accessible features.
(And I will say it again, that Nationwide card looks a lot better in person. My photos weren’t the best).
5 Likes
Yeah, getting back to the topic at hand, I can sort of imagine how the Nationwide card would look better in person.
I just feel that, with the goal being to create a more accessible card, they cluttered it up too much. The RNIB logo could definitely have been included with the leaflet they would post out with the card, along with an explanation of it’s features, rather than on the card itself. It doesn’t add anything to have it there and, for a partially-sighted person, more on the card makes it more difficult to see the things that matter.
They basically need the card details, the contactless logo and contact details really. Other stuff is just ancillary and gets in the way. Even busy card designs could be confusing.
2 Likes
I do agree with that a bit and it could cause issues for some people, but they aren’t as bad as the image. The image made them look bigger than they actually are and everything is spaced out quite nicely.
I think it is quite nice to have the recycling symbol and RNIB logo on the card. It adds that constant reassurance that it has been designed with visual impairment in mind, however, they definitely aren’t needed. They also don’t have the big paragraph of text that I think their old card (I think this was Nationwide…) had which definitely makes it a lot less cluttered than their old one.
2 Likes
I think this is important, but it’s also a lot easier and cheaper for them. They now design one card and everyone gets that card. “Mr Jones, you need a card that’s easier to read but not with the notch, that’s low on stock at the moment but it will be with you as soon as possible”
3 Likes
That’s true.
It came up before here in the context of Monzo’s card and the variations you could order in one of the old Plus versions.
I remember someone from Monzo saying that it wouldn’t be possible to allow a full range of card designs for standard users as it was costly and they needed the economies of scale, but they could do it for Plus because the fee for the account could offset some of that cost.
I’m sure the same applies for accessible cards, so it’s a win-win really. It normalises and de-stigmatises accessible cards, but also reduces the complexity and cost for banks if they just issue them to everybody.
4 Likes
I promise I’m not just disagreeing with you today for the hell of it. It’s a fair point, but do disabled customers need “constant reassurance”? Surely if the card works for the disability, then it ‘just works’ and nothing else is necessary?
It’s a bit like installing a ramp up to a cafe. The cafe owner doesn’t need to paint the wheelchair logo on the ramp to provide “constant reassurance” that their cafe is accessible, the ramp just does its job.
6 Likes
I really do like the Amex Gold, but like others have said I can’t justify the fee given how much I use it.
2 Likes