🇨🇳 Monzo in China [Discussion]

[Avishai (Marta)]

What’s your app version? China blocks Google Play, so it might be that your app is outdated and couldn’t update. I’m not sure if ios has any blocks in China.

Monzo needs to enforce update by blocking the app sometimes - when there’s an important bugfix, or specific feature needs to be pushed out. Please see what Tristan said:

App updates

We only force updates if necessary (unless you’re very, very out of date). Almost always (on iOS), we do warning screens first so that you’re not locked out. Sorry it’s annoying sometimes — unfortunately, when we do it with little warning, it’s normally because we don’t have a choice and it’s the best option Hope that makes sense!

Prepaid:
Current Version for Android is 1.13.1.
IOS version is 1.9.17.

I’m not sure about CA, I have CA Preview and there’s no version on it. And I can’t access testflight, since I parted ways with an iphone I borrowed for testing.
CA:
Android 2.0.0-alpha3
IOS: v2.0.0 (322)

You can contact support via help@monzo.com and explain the problem. If this is a case of the outdated app, maybe they can help out with it. If it’s not it, then Monzo is the only one that can help anyway!