I literally get the following:
As your can tell from my chat history, I’m not one of those who usually uses the chat functionality (hence why I have only come across this) but I am literally not offered the opportunity to leave any urgent message should it prove necessary or a ‘normal’ one that that can be picked up during working hours.
Until tonight I had assumed Monzo had some sort of triage system which would leave non-urgent messages to be picked up the next day.
This new system is even worse than i thought
Perhaps someone from Monzo can comment? Certainly, just because someone doesn’t meet their criteria, it doesn’t mean they will never have an urgent issue…
There is always the telephone line - which I have never used - and tbh given Monzo cuts you off after 5 minutes, I wouldn’t want to rely on that anyway