(way too long and off the topic intro) Has it finally been enough?.. Monzo wide cards failure, card not working in Portugal just being what I previously simply judged as ‘don’t worry it is a new bank’. Today drastically changed my view on . This time we are not speaking about a ‘technical problem’, a ‘nuance’ due to monzo being new, or lack of compatibility with the real world (hello 3D-Secure).
My heart shifts after a disastrous chat - a human error (training? fatigue - it was midnight?). Having had a transaction declined (Thai Airways) we enquired about the cause of the issue. We got the info that our dear friend the 3D-Secure is required on the given website. Well, nevermind.
A couple of minutes later, 2 refunds from AirAsia. Panic. Did AirAsia cancel our flights? Wait, two different flights?! No email… and then a message from .
Wait… they cancelled/refunded transactions? At no point have we asked to have those two AirAsia flights be refunded. Here is the original message (with a picture having Thai Airways written on it!):
Now the question is will they cancel our flights or not? Apparently, thinks they will simply try to take the money once again. I hope that is true.
After that experience, I believe should revisit its procedures. How can somebody on the chat simply cancel a transaction without prior approval from the account owner?
This situation was quite stressful but hopefully, our flights will not be affected.