An update on the issue affecting your card transactions
Hi
We emailed you previously about the issue that caused an unexpected refund to one or more of your card transactions on 7 January. We appreciate your patience.
Due to technical limitations, we have to wait for the merchant to ‘post’ or ‘complete’ some of the transaction(s) before your balance can return to normal. This usually takes up to 7 days from the time you made the transaction (it can be up to 30 days for things like hotel bills or car hire). Your balance won’t be back to normal until this happens. The rest of your transactions have been processed correctly.
How can I check I’m back to normal?
When all the transactions have ‘posted’, you should see 2 debit transactions and 1 credit transaction for each affected purchase or ATM withdrawal.
There’s nothing you need to do with these transactions. We’re sorry for any trouble this issue has caused you. We’d like to reassure you that this is not the standard of service we expect to provide, and that we’re working to prevent it happening in the future. If you have any issues as a result of this, please get in touch via ‘Support’ in the app.
Thank you
The Chase team
Happy cake day.
Super.
After the triple transaction issue (payment, refund, payment), has everyone’s chase accounts returned to normal in Monzo? Mine still hasn’t picked up any new transactions from Chase since Tuesday afternoon although the balance is updating correctly. Hard to tell if this is a Monzo issue or a Chase issue since their other one.
My chase feed is fine but I am not affected by the refund issue. Chase may be delaying api data on affected accounts until this whole mess is sorted but then again they may be reporting bad data that monzo won’t ingest. See if it revokes itself next week but as an unaffected account my feed is correct in monzo.
OK thanks for confirming. I’ll give it a few more days and see if it recovers.
You can also remove it and re-add it and that sorts the issue. Well, did for me anyway.
Does it maintain all your categorisations etc of you remove it before re-linking it? I’ve tried just re-linking and that didn’t help.
Thanks.
Nope it does not.
Is the notice about January 7th gone for anyone? I didn’t have any issues but it’s stuck at the top of my screen and taking up so much space.
Nope. Still there. R-
It went for me on Sunday or Monday morning but just looked and it’s back again now. Wasn’t there yesterday evening.
Still there as a reminder of their incompetence.
The expression ‘We’ve processed these transactions correctly, and all balances are now accurate’ is rather a strange and bold statement. I think I’ll be the judge of that for my account.
Also didn’t they previously say some things may take up to 30 days to resolve properly?
Just a reminder that the savings boost rate expires at the end of tomorrow, unless you are/were a new customer
Plus the following change that was notified in December, but applies from 19th February
- The AER of the Chase saver account is currently 1.25% below the Bank of England base rate. We’re changing this percentage difference from 1.25% to 1.50%. This means if the Bank of England rate is 4.75%, the AER of our saver will be 3.25%. You can find the Bank of England base rate on their website at any time.
The actual effect of this will depend on the outcome of the next base rate meeting, in February.
Suddenly makes the saver a lot less appealing, even for parking my short-term cash. Ulster Loyalty Saver is still my go-to savings account.
I wish they would have this saver within RBS. Would have pushed me to stay with RBS.
I really don’t understand why it’s Ulster Bank only
I just thought I’d check it out, but it says it’s 2% AER up to £4,999. Surely the Natwest digital saver is better once you’ve built it up a bit? £1700 in Natwest (just short of one year’s monthly saving £150) will give you the same interest £5000 will give you in Ulster.
I assume the Ulster savings account gives 2% on the balance up to £4,999 and 4.75% only on the balance above that (and not 4.75% on the whole balance if it’s over 5k), right?
Also Ulster saver rates are dropping by 0.75% next week.
Interest is paid on a tiered basis which means you’ll earn one rate on your entire account balance. If, for example, you hold £10,000 in your account, your interest rate will be 4.75% AER/Gross p.a. (variable) on your entire account balance.
It’s a good option if you have the RBS/NatWest accounts maxed out, or to drip feed savings into them from the Ulster Loyalty acc.
The interest rate is also only dropping by 0.25%, so it’ll still be market leading out of the big name accounts that I can be bothered with.
Mine expires on Thursday, 16 January.